Billie Strawser
Richfield ,PA
Summary
Medical office professional with robust background in administrative support within healthcare settings. Consistently contributed to efficient patient processing, record management, and office coordination. Reliable team player known for adaptability and commitment to achieving operational goals, displaying excellent organizational and communication skills.
Overview
22
22
years of professional experience
Work History
Medical Office Associate
PennState Health
Duncannon, PA
01.2025 - Current
- Managed patient scheduling and appointment coordination to optimize office workflow.
- Processed insurance claims and verified patient eligibility to ensure accurate billing.
- Assisted in maintaining medical records and ensured compliance with healthcare regulations.
- Trained new staff on office procedures and electronic health record systems to enhance team performance.
- Implemented process improvements that reduced wait times and increased patient satisfaction scores.
- Collaborated with healthcare professionals to ensure seamless communication and coordination of patient care services.
- Ensured compliance with HIPAA regulations through diligent management of patient information and strict adherence to confidentiality policies.
- Collaborated with healthcare providers on treatment plans and referrals to specialty services as needed, enhancing continuity of care for patients.
- Reduced wait times for patients by prioritizing urgent cases when scheduling appointments or making follow-up calls for ongoing care needs.
- Maintained a welcoming environment for patients by ensuring cleanliness and organization in waiting areas.
- Promoted patient well-being by addressing inquiries regarding appointment scheduling, medications, and test results in a timely manner.
Medical Office Associate
PennState Health
Camp Hill, PA
10.2020 - Current
- Coordinated patient scheduling, check-in, and check-out.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Restocked offices with supplies in preparation for patients.
- Used Cerner to schedule appointments for doctor visits and procedures.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided prompt, polite and professional in-person and telephone customer service.
- Performed various administrative tasks by filing, copying and faxing documents.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Prepared and processed patient referrals and transfer requests.
- Directed patients to exam rooms, fielded questions, and prepared for provider consults.
District Sales Manager
The Sentinel
Lewistown, PA
10.2015 - 10.2020
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
- Worked diligently with dealers and management teams to forge lasting relationships and assist in solving unique business problems.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Managed accounts to retain existing relationships and grow share of business.
- Implemented systems and procedures to increase sales.
- Built relationships with customers and community to establish long-term business growth.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Med Tech
Berry's Personal Care
Mifflintown, PA
10.2012 - 03.2015
- Trained new staff on safety protocols and operational procedures.
- Oversaw inventory management of medical supplies and equipment usage.
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
- Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
- Monitored inventory levels of supplies, equipment, and reagents used and placed orders for replacements.
- Administered medications and performed basic and advanced patient assessments.
- Maintained a sterile work environment, adhering to strict safety guidelines for optimal patient care.
- Followed appropriate disinfecting procedures to sterilize medical equipment.
- Maintained patient records and reports to enable tracking history and provide accurate and up-to-date information for physicians and other medical staff.
- Performed routine maintenance on medical equipment, ensuring reliability and accuracy of test results.
- Prepared and inspected medical equipment and instruments to manage wear and tear.
- Participated in continuing education to remain current with advancements in medical technology and techniques.
- Maintained safe work environment free of unnecessary hazards to protect staff and testing results.
- Kept supplies organized and well-stocked, requesting more supplies and avoiding unnecessary testing delays.
- Troubleshot problems with equipment and recalibrated devices or brought serious concerns to supervisor for handling.
Independent Contractor
Self-employeed
Thompsontown, PA
04.2004 - 10.2012
- Delivered newspapers consistently and timely across designated routes.
- Managed inventory of delivery supplies to ensure readiness for daily operations.
- Coordinated with customers to address service inquiries and resolve issues effectively.
- Trained new carriers on efficient delivery processes and route navigation techniques.
- Optimized delivery routes to enhance efficiency and reduce delivery timeframes.
- Collaborated with editorial teams to stay updated on publication schedules and changes.
- Monitored customer feedback to improve service quality and customer satisfaction levels.
- Assembled and bagged newspapers prior to delivery.
- Maintained punctual delivery times for consistent customer service experience.
- Distributed papers in various weather conditions during early morning.
- Demonstrated adaptability by adjusting routes according to changes in customer preferences or residential locations.
- Built strong relationships with customers, addressing concerns and resolving issues promptly.
- Provided exceptional customer service, responding promptly to inquiries or requests from clients.
- Handled distribution-related tasks such as sorting, bundling, and labeling newspapers accurately for efficient delivery.
- Improved route efficiency with careful planning and route optimization techniques.
Education
GED -
Greenwood High School
Millerstown, PASkills
- HIPAA regulations
- Appointment management
- Medical documentation
- Insurance verification
- Patient scheduling
- Patient confidentiality
- Office administration
- Managing patient records
- Phone and email etiquette
- Patient referrals
- Multitasking and organization
- Medical reception
- Positive attitude
- Attention to detail
- Patient care
- Team leadership
- Payment collection and processing
- Patient registration
- Data entry
- Patient demographics
- Appointment scheduling
- Workload management
- Mail distribution
- Medical records confidentiality
- Medical software applications
- Multi-line telephone management
- Co-pay collection
- Customer service
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
Timeline
Medical Office Associate
PennState Health
01.2025 - Current
Medical Office Associate
PennState Health
10.2020 - Current
District Sales Manager
The Sentinel
10.2015 - 10.2020
Med Tech
Berry's Personal Care
10.2012 - 03.2015
Independent Contractor
Self-employeed
04.2004 - 10.2012
GED -
Greenwood High School