Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jessica Lopez

Corona,CA

Summary

Dynamic operational leader with extensive experience in project and change management, team leadership, and stakeholder communication. Proven track record in leading operations, enhancing service standards, and fostering strong collaborations. Skilled in developing and implementing continuous improvement initiatives. Eager to contribute to EY's Leadership Development team by leveraging strategic planning and innovative solutions.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Section Manager I

Orange County Transportation Authority
01.2021 - Current
  • Led daily operations for the OCTA Store, Pass Sales Program, and Lost and Found Office (LFO), supporting high customer volumes and contributing to over $6 million in annual revenue while consistently maintaining strong customer satisfaction.
  • Introduced project management tools and streamlined communication workflows, leading to significant reductions in production delays and noticeable improvements in delivery timelines.
  • Managed and inspired a high-performing team, championing continuous improvement initiatives that enhanced task flow, minimized service bottlenecks, and boosted overall operational efficiency.

Section Supervisor III

Orange County Transportation Authority
01.2017 - 01.2021
  • Led the OCTA Store through a comprehensive internal audit, achieving zero findings and earning a noteworthy comment in the final Internal Audit Report, reflecting exceptional compliance and operational standards.
  • Spearheaded improvements in internal controls and operational processes, strengthening risk management and enhancing overall efficiency by streamlining workflows and reducing recurring issues.
  • Successfully transitioned key programs, ensuring alignment with strategic goals and continuity of service, leading to noticeable improvements in outcomes and positive stakeholder feedback.
  • Played a key role in vendor selection and relationship management, fostering partnerships that improved service quality, enhanced reliability, and supported more timely and cost-effective delivery.

Community Relations Specialist, Associate

Orange County Transportation Authority
01.2016 - 01.2017
  • Led impactful public outreach initiatives, strengthening communication with stakeholders and increasing community engagement across 200+ events annually.
  • Developed innovative tools to monitor and assess outreach effectiveness, resulting in higher event participation and improved feedback from community members.
  • Fostered cross-functional collaboration that supported the successful delivery of high-impact projects, improved coordination, reduced delays, and boosted overall community satisfaction.

Marketing Specialist, Associate

Orange County Transportation Authority
01.2013 - 01.2017
  • Represented the organization at numerous public events, raising community awareness of transportation options and increasing public engagement.
  • Identified and acted on opportunities to enhance customer engagement, resulting in an increase in program adoption and improved user satisfaction.
  • Developed compelling communication materials aligned with strategic branding efforts, strengthening overall brand visibility.

Customer Relations Representative

Orange County Transportation Authority
01.2012 - 01.2013
  • Delivered exceptional customer service, resolving inquiries with a focus on quality and satisfaction, resulting in an increase in customer satisfaction rates.
  • Maintained rigorous standards in reporting and compliance, ensuring operational integrity and reducing errors to less than 1%.
  • Managed a high volume of customer interactions, fostering positive relationships and loyalty, leading to an increase in repeat customers.

Education

Master of Business Administration - Finance

University of La Verne
05.2025

Bachelor - Psychology

California State University, San Bernardino
12.2010

Skills

  • Change Management
  • Risk Management
  • Quality Assurance
  • Team Leadership
  • Vendor Management
  • Contract Management
  • Business Process Improvement
  • Staff Development
  • Customer Service
  • Financial Analysis

Certification

  • Leadership Development for Public Agencies
  • California State University, Fullerton
  • Issued Jun 2018

Timeline

Section Manager I

Orange County Transportation Authority
01.2021 - Current

Section Supervisor III

Orange County Transportation Authority
01.2017 - 01.2021

Community Relations Specialist, Associate

Orange County Transportation Authority
01.2016 - 01.2017

Marketing Specialist, Associate

Orange County Transportation Authority
01.2013 - 01.2017

Customer Relations Representative

Orange County Transportation Authority
01.2012 - 01.2013

Bachelor - Psychology

California State University, San Bernardino

Master of Business Administration - Finance

University of La Verne

Similar Profiles

CREATE PROFILE
Jessica Lopez