Jessica Lopez
Meriden
Summary
Compassionate and detail-oriented Healthcare and community support professional with over three years of experience in patient care, medical administration, and care coordination. Skilled in supporting diverse populations,including individuals with substance use disorders and mental health needs, using harm-reduction principals. Trilingual with strong communication,organizational and patient advocacy sills. Experienced in medical interpretation, insurance verification and interdisciplinary collaboration.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Community Support Specialist
Rushford Hartford Healthcare
Meriden, CT
01.2025 - Current
- Facilitated access to community resources for individuals with mental health challenges.
- Collaborated with interdisciplinary teams to develop comprehensive care plans.
- Provided crisis intervention support, enhancing client safety and stability.
- Monitored client progress and adjusted services based on ongoing assessments.
- Educated clients on coping strategies and available community services.
- Conducted outreach programs to build awareness of mental health resources.
- Established trusting relationships with clients, fostering a supportive environment for growth and selfimprovement.
Medical Assistant
Hartford Health Care, Medical Groups
Meriden, CT
01.2023 - 01.2025
- Assisted in patient intake and data entry, ensuring accurate electronic health records management.
- Conducted routine clinical tasks, including vital signs measurement and specimen collection, enhancing patient care efficiency.
- Collaborated with healthcare providers to coordinate patient schedules, optimizing workflow and reducing wait times.
- Educated patients on treatment plans and medication adherence, improving overall patient understanding and compliance.
- Work with Prior Authorization for Meds and treatment
Medical Administratrive Assistant
Hartford Health Department
West Hartford, CT
01.2022 - 01.2023
- Managed patient scheduling and appointment coordination to optimize clinic efficiency.
- Processed medical records and maintained data integrity within electronic health record systems.
- Assisted healthcare providers with administrative tasks to enhance patient care delivery.
- Developed and implemented office protocols to improve workflow and communication among staff.
- Managed and coordinated provider schedules
- Ensure compliance with HIPAA and organizational poilicies
Patient Care Technician
Hartford Health Department
Meriden, CT
10.2021 - 10.2022
- Supported patient care by assisting with daily living activities and ensuring comfort.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Maintained cleanliness and organization of patient rooms to promote safety and hygiene.
- Assisted in the execution of treatment plans under direction of healthcare professionals.
Education
Associate of Science -
Associate of Science - Nursing
InterAmerica University
San Juan Puerto Rico06-2001
Skills
- Mental health awareness
- De-escalation techniques
- Compliance monitoring
- Partnership building
- Trilingual( English,Spanish, Sign Language)
- Medical $ Spanish Interpretation
- Insurance verification
- Harm Reduction Principles
- Team Collaboration
Certification
- Certified QPR Suicide Prevention Program, QPR Institute - 03.05.2025
- Adult Metal Health Instructor Training Mental Heath National Council on 04.10.202025
- Medical Interpreter Online CROS Cultural Communication May 1.2025
Timeline
Community Support Specialist
Rushford Hartford Healthcare
01.2025 - Current
Medical Assistant
Hartford Health Care, Medical Groups
01.2023 - 01.2025
Medical Administratrive Assistant
Hartford Health Department
01.2022 - 01.2023
Patient Care Technician
Hartford Health Department
10.2021 - 10.2022
Associate of Science -
Associate of Science - Nursing
InterAmerica University