JESSICA L PUAC
WEST PALM BEACH,FL
Overview
7
7
years of professional experience
1
1
Certification
Work History
LEAD HOSTESS
THE COLONY HOTEL, PALM BEACH ISLAND
07.2025 - Current
- Coordinated dining reservations to maximize seating efficiency and improve overall guest satisfaction.
- Trained and mentored junior host staff to improve service efficiency and guest interactions.
- Coordinated with kitchen and waitstaff to ensure timely food delivery and table readiness.
- Developed strategies to manage high-traffic periods, enhancing overall operational flow.
- Fostered relationships with repeat guests, contributing to increased customer loyalty and satisfaction.
- Managed guest waitlists effectively, minimizing wait times while still accommodating walk-in customers whenever possible.
- Adapted quickly to changing restaurant needs, maintaining composure under pressure and exhibiting excellent problem-solving skills.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Collaborated with servers and kitchen staff to optimize table turnover rates and overall restaurant efficiency.
LEAD HOSTESS
HIVE BAKERY & CAFE
03.2025 - Current
- Facilitated training sessions to enhance service delivery and operational efficiency at expo counter.
- Facilitated comprehensive training sessions for catering staff to ensure exceptional service delivery.
- Executed strategies to enhance customer service and operational efficiency in front-of-house settings.
DAILY SUBSTITUTE TEACHER
CSUSA – RENAISSANCE CHARTER SCHOOLS
07.2023 - 05.2024
- Mastered essential concepts and teaching strategies for second grade education through self-education efforts.
- Performed diagnostic testing to support effective decision-making and enhance operational efficiency.
- Monitored student behavior and facilitated a positive atmosphere conducive to academic success.
Lead Hostess/Server
Rocco’s Tacos & Tequila Bar
West Palm Beach, FL
05.2019 - 10.2022
- Coordinated dining reservations to maximize seating efficiency and improve overall guest experience.
- Mentored junior host staff to elevate guest interactions and streamline service processes.
- Coordinated efforts with kitchen and waitstaff to enhance service efficiency and ensure timely food delivery.
- Designed and implemented strategies to effectively navigate high-traffic periods, enhancing overall operational efficiency.
- Nurtured connections with returning guests to promote sustained customer satisfaction.
- Directed guest waitlist operations to enhance customer experience by minimizing wait times and facilitating walk-in service.
- Responded effectively to dynamic restaurant environments, ensuring operational efficiency and customer satisfaction.
- Oversaw reservation and to-go order processes through effective phone communication. Guided customers with timely information regarding wait times and service availability.
- Coordinated efforts with servers and kitchen personnel to streamline operations and maximize table turnover rates.
- Facilitated exceptional service to meet guest needs during peak periods.
Education
Palm Beach State College
Palm Beach Gardens, FLDIPLOMA - MARINE BIOLOGY
FOREST HILL HIGH SCHOOL
01.2019
Skills
- Monitored and adjusted daily activities to ensure efficient use of time and resources
- Achieved high levels of customer satisfaction by effectively managing reservations on OpenTable and Resy Improved operational workflows, resulting in increased table turnover and enhanced guest experiences Cultivated strong relationships with customers, leading to repeat business and positive reviews
- Developed and maintained channels for effective communication to support project objectives
- Conducted workshops on conflict resolution techniques to improve interpersonal communication skills
- Engaged with colleagues to enhance teamwork and drive collective performance
- Exhibited versatility in task management to accommodate shifting priorities and deadlines
- Achieved high customer satisfaction ratings through effective problem resolution Enhanced service delivery by streamlining communication processes Fostered positive relationships with customers, resulting in increased retention
- Facilitated collaborative discussions to develop innovative solutions for complex problems
- Acquired specialized skills through Forbes training, focusing on advanced business practices and insights
- Exhibited strong leadership capabilities through mentoring and developing team members for enhanced productivity
- Utilized optical experience to troubleshoot and optimize performance of optical systems and devices
- Cultivated a respectful classroom environment that encouraged student participation and collaboration Enhanced student learning outcomes through proactive behavior management techniques Achieved a harmonious classroom atmosphere that facilitated effective teaching and learning
Certification
- SERVSAFE - FOODHANDLER
- SERVSAFE- ALCOHOL
Languages
Spanish
Native or Bilingual
Timeline
LEAD HOSTESS
THE COLONY HOTEL, PALM BEACH ISLAND
07.2025 - Current
LEAD HOSTESS
HIVE BAKERY & CAFE
03.2025 - Current
DAILY SUBSTITUTE TEACHER
CSUSA – RENAISSANCE CHARTER SCHOOLS
07.2023 - 05.2024
Lead Hostess/Server
Rocco’s Tacos & Tequila Bar
05.2019 - 10.2022
DIPLOMA - MARINE BIOLOGY
FOREST HILL HIGH SCHOOL
Palm Beach State College