Jessica L. Smith
4147 East Main St Spartanburg,SC
Summary
Dynamic Sales Manager with a proven track record at Northwest Design Inc., excelling in strategic marketing and consumer engagement. Expert in Salesforce and project management, I drive brand awareness and foster relationships, achieving significant sales growth through innovative outreach and customer-focused solutions. Committed to operational excellence and enhancing client satisfaction.
Overview
10
10
years of professional experience
Work History
Sales Manager
Northwest Design Inc.
Spartanburg, SC
01.2021 - Current
- Merchandised event-specific apparel and memorabilia at tournaments, fundraising events, and competitions.
- Collaborated with event organizers to coordinate onsite sales efforts.
- Attended various sporting events and competitions across multiple states.
- Customized apparel tailored for individuals and groups involved in events.
- Created brand awareness through lead generation and relationship building strategies.
- Engaged customers to drive sales and foster repeat business.
- Showcased products effectively to enhance visibility of event-specific merchandise.
- Maintained accurate inventory records, marketing expenditures, and submitted expense reports.
Community Health Educator
Optum/Landmark Health
South Carolina, sc
06.2023 - 08.2025
- Increased patient engagement through in-person and telephonic outreach in physician offices, hospitals, and assisted living facilities.
- Identified innovative enrollment strategies to enhance participation.
- Established relationships with hospital personnel, patients, physicians, and community organizations.
- Coordinated meetings with community providers and facility discharge planners; prepared and delivered presentations on services.
- Utilized critical thinking skills to develop effective outreach strategies.
- Leveraged reporting and dashboards to prioritize telephonic and field-based outreach efforts.
- Created local strategies for member engagement, collaborating with GM and Regional Medical Director on provider outreach.
Senior Solutions Advisor
Providence Care LLC.
Spartanburg, SC
01.2019 - 01.2021
- Coordinates care for patients and caregivers by phone, virtual, and face-to-face meetings, acting as a home health liaison to outside agencies and over 30 vendors.
- Focuses on customer satisfaction by demonstrating teamwork, empowerment, problem solving, operating with honesty and integrity.
- Continually committed to operational excellence.
- Demonstrates functions and utility of products and services to customers based on client needs, while working closely with the creative team to advance marketing tactics and sales methods.
- Ensures customer satisfaction through ongoing relationship management, resolving issues that arise throughout the process and post-sale.
- Maintain and provide detailed reports.
- Partner closely with the team in developing processes and strategies.
Mortgage Loan Officer, Marketing Coordinator
Crimson Mortgage
Spartanburg, SC
01.2016 - 01.2019
- Conducted interviews with prospective borrowers to analyze financial and credit data, determining financing objectives, giving advice to borrowers about product/pricing policies and guidelines, and gathering additional required information to facilitate home loans.
- Coached home buyers through the difficult and stressful process of purchasing a home while leveraging strong skills in sales and marketing, resulting with recognition as one of the highest-ranking.
- Determined borrower financing objectives and goals, assessing correct loan.
- Ensured preparation and processing of forms and legal documents required for residential loans.
- Built rapport and leveraged customer relationships with existing and potential borrowers.
- Managed social media marketing, web development and maintenance, search engine optimization, content creation, and email campaigns for the company.
Education
Associate in Applied Science -
Spartanburg Community College
Spartanburg, SC01.2009
Skills
- Salesforce/CRM(s)
- Strategic Marketing
- Consumer/Commercial Sales
- Project Management
- Process Improvement
- Salesforce
- Business Analytics
- Consumer Engagement
- Microsoft Office Suite
Timeline
Community Health Educator
Optum/Landmark Health
06.2023 - 08.2025
Sales Manager
Northwest Design Inc.
01.2021 - Current
Senior Solutions Advisor
Providence Care LLC.
01.2019 - 01.2021
Mortgage Loan Officer, Marketing Coordinator
Crimson Mortgage
01.2016 - 01.2019
Associate in Applied Science -
Spartanburg Community College