Jessica Lugo
Pompano Beach,FL
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Collaborated with departments to maintain data integrity and conducted audits for documentation compliance.
Overview
13
13
years of professional experience
Work History
Student Activities Assistant
Palm Beach State College
03.2021 - 12.2023
- Provide customer service, answering calls, perform general office tasks, front counter reception in the game room, assisting with outreach and recruitment efforts to promote the college, helping with campus tours, and working with faculty, staff, students, and the community with campus events coordination before, during, and after events.
- Assisted in developing and implementing marketing strategies to promote student activities and increase participation.
- Trained new Student Activities Assistants on organizational management best practices, helping to create an efficient team dynamic.
Lead Customer Service Assistant
Frosty Point Ice Cream Parlor
08.2017 - 09.2019
- Worked with team members to devise strategies aimed at enhancing customer experience and increasing retention. Addressed POS system issues by proposing enhancements to the checkout process, and efficiently handled customer transactions, payments, returns, and cancellations.
- Responded promptly to customer inquiries regarding menu items, dietary restrictions, store promotions, and clarified store policies. Ensured the accuracy of cash transactions, balanced the cash register at the close of shifts, conducted audits of inventory records, and generated daily reports on sales, transactions, and inventory updates.
- Monitored restock orders as necessary. Updated customer orders and loyalty program details, tracked customer preferences and feedback, and effectively managed employee shift schedules.
Front Line Receptionist
Lund Animal Hospital
04.2011 - 07.2017
- Managed and updated client and patient information in the clinic's database, ensuring accuracy and completeness. Produced reports on patient records, appointment schedules, and inventory management.
- Handles new patient registrations, appointment bookings, patient check-outs, and responds to requests for medical records, including information for pet insurance claims.
- Maintained patient medical records and vaccination histories, orders and managed office and medical supplies, pet products, and conducts periodic audits of records for accuracy and completeness.
Education
B.A.S in Business Administration and Management (ACBSP accredited) -
Palm Beach State College
01.2024
Associate in Arts -
Palm Beach State College
01.2021
Skills
- Soft skills and Self Motivator
- Time Management
- MS Office Suite (Excel, Outlook, PowerPoint)
- Workday, Google Suite, Canva
- Critical Thinking
- Team Collaboration and Training
- Leadership
- Financial Management and Audit Trails
- Business Writing and Email Etiquette
- Administrative Support
- Records Management
Timeline
Student Activities Assistant
Palm Beach State College
03.2021 - 12.2023
Lead Customer Service Assistant
Frosty Point Ice Cream Parlor
08.2017 - 09.2019
Front Line Receptionist
Lund Animal Hospital
04.2011 - 07.2017
B.A.S in Business Administration and Management (ACBSP accredited) -
Palm Beach State College
Associate in Arts -
Palm Beach State College