JESSICA SHARP
Corpus Christi,Texas
Summary
Results-oriented, motivated medical professional with nine years of customer service experience in building positive relationships. Knowledgeable in diffusing difficult situations, gaining trust, and working as a team with Patients and colleagues. Adept with handling confidential information presented on written documents or provided orally. Looking for a company to utilize existing customer service experience and increase medical proficiency and experience.
Overview
6
6
years of professional experience
13
13
years of post-secondary education
7
7
Certifications
Work History
Advisor relations specialist
TorOso Financial Group
12.2023 - Current
- Initiating 401k, IRA, and College Savings accounts
- Facilitating client withdrawals from investment portfolios
- Entering personal data into our system
- Conducting virtual meetings via Zoom
- Organizing and maintaining files
- Analyzing and inputting data into spreadsheets.
- Prepping documents for Alternative Investments
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Built and maintained relationships with clients to provide ongoing support.
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
Financial Record Specialist
VITAS Healthcare
10.2020 - 11.2023
- Monitoring Daily Admissions documents and decortication documents to assure key billing documents is received in timely manner
- Review admissions documents for completeness-Facility management or required corrections
- Prepares initial patient office chart with admissions paperwork
- Enters Key billing data from admissions and recertification process into software, beginning the billing process
- Communicate effectively with Team Managers and Physicians to assure compliance with billing related documents
- Enter new billing cycle per Recertification
- Adding ICD 10 Codes to patients charts for billing
- Working with Medicare, Medicaid, and Private Insurance.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Followed all company policies and procedures to deliver quality work.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
Case Worker
VITAS Healthcare
03.2021 - 12.2021
- Assist the Patient/Family in identifying appropriate community resources to help address needs
- Assist in completing a variety of applications for patient/family with assistance programs
- Assist gathering required documentation with various agencies
- Direct representative and advocate for families
- Evaluates patients who are admitted on charity basis to establish if they meet funding criteria
- Discuss alternative payer source with patient/Family
- Responsible for making sure documentation is provided to the Local state office
- Evaluate all Patients considered for admission as Medicaid Pending
- Financial Assessments
- Submitting Medicaid Applications, providing periodic updates with agency workers, and following up with patient family.
- Collaborated with multidisciplinary teams for improved client outcomes and coordinated care.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Recorded case notes and performed follow-up documentation for admitted and transferred patients; led both group and individual counseling sessions.
- Provided crisis intervention and case management services to child, family and legal guardians.
- Determined eligibility and suitability for programs by performing client intake interviews and bio-psycho-social assessments.
- Documented progress in treatment plans, educational, and recreational activities and maintained updated case records.
- Mentored new caseworkers as they transitioned into their roles, providing guidance on best practices and procedures.
School Health Technician
Aloa Care Group
11.2020 - 05.2021
- Assisting with medication administration
- Administering minor first aid
- Performing blood glucose monitoring
- Documentation and data reporting of services provided in clinics according to established guidelines
- Communicating with a registered Nurse/school personal or parent guardian as needed for care of students
- Complying with confidentiality requirements of Escambia County District and Aloa Care Group
- Assisting Supervisory RN in the health screening of students: Hearing, vision, scoliosis, BMI and subsequent follow up referrals
- Completing forms for the District for Medical Billing purposes
- Performing CPR/AED as needed.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
CERTIFIED PROFESSIONAL COLLECTOR AND BREATH ALCOHOL TECHNICIAN
ADVENTIST HEALTH & RIDEOUT DRUG TESTING SERVICES
03.2020 - 10.2020
- Collect urine, hair, saliva, breath, and blood specimens for contracted clients' applicants and employees
- Screen urine and breath specimens
- Prepare hair, saliva, and blood specimens for off-site analysis
- Order and maintain specimen containers
- Enter each collection into databases to bill services rendered for clients
- File Chain of Custody and Alcohol Testing Forms in the File Room
- Calibrate the evidential breath alcohol tester monthly for accurate readings
- Ensure Medical Review Officers receive the Chain of Custody Forms daily
- Review and verify client written authorizations match Chain of Custody Forms prior to performing specimen collection
- Find other drug testing services locations throughout the nation for prospective clients' applicants or employees
- Perform background checks manually or using a federal database on prospective clients' applicants to determine whether driving violations, positive drug or alcohol test, or suspension of license exists
- Coordinate with state's police force nationwide to ensure various clients are in compliance and adhering to laws and regulations to operate within the specified state
- Prepare documents for the California Highway Patrol's biennial inspection of terminals.
CLERICAL ASSOCIATE
ADVENTIST HEALTH & RIDEOUT DRUG TESTING SERVICES
09.2019 - 03.2020
- Schedule and follow-up on patient drug testing appointments
- Contact clients for written authorizations to perform collection services
- Complete patient collection registration
- Process patient drug testing orders and Chain of Custody Forms
- Update and maintain drug testing results in Redarrow
- Verify and maintain patient billing information in Agility
- Review and distribute incoming daily mail
- Monitor and collect on past due client's accounts
- Answer and route incoming phone calls
- Order and maintain office supplies.
PARTS AND SERVICES CASHIER
LEXUS OF ROSEVILLE
08.2018 - 09.2019
- Review and collect payment from customers
- Evaluate customer payment transaction issues and process refunds
- Complete evening close-out payment reconciliation activities, including running reports through database system and balancing cash registers
- Communicate with Service Mechanics and Porters about customer's vehicle.
Education
DIPLOMA -
LINDHURST HS
Marysville, CA06.2012
No Degree -
YUBA COLLEGE
Marysville, CA 05.2001 - 05.2014
Certification - Phlebotomy
PhlebotomyU Phlebotomy Training & Certification
San Diego, CA 05.2001 -
Skills
Bilingual (spanish)
Microsoft office suite
databases (FEderal motor carrier safety administration drug & alcohol clearinghouse, agility, medtox, redarrow)
ICD-10
Presentations and public speaking
Client Engagement
Teamwork and Collaboration
Problem-Solving
Self Motivation
Multitasking
Time Management
Critical Thinking
Organizational Skills
Effective Communication
Excellent Communication
Active Listening
Time management abilities
Certification
BREATH ALCOHOL TECHNICIAN, 05/01/20, ADVENTIST HEALTH/LIFELOCK
Languages
Spanish
Native or Bilingual
Timeline
Advisor relations specialist
TorOso Financial Group
12.2023 - Current
Case Worker
VITAS Healthcare
03.2021 - 12.2021
School Health Technician
Aloa Care Group
11.2020 - 05.2021
Financial Record Specialist
VITAS Healthcare
10.2020 - 11.2023
CERTIFIED PROFESSIONAL COLLECTOR AND BREATH ALCOHOL TECHNICIAN
ADVENTIST HEALTH & RIDEOUT DRUG TESTING SERVICES
03.2020 - 10.2020
CLERICAL ASSOCIATE
ADVENTIST HEALTH & RIDEOUT DRUG TESTING SERVICES
09.2019 - 03.2020
PARTS AND SERVICES CASHIER
LEXUS OF ROSEVILLE
08.2018 - 09.2019
No Degree -
YUBA COLLEGE
05.2001 - 05.2014
Certification - Phlebotomy
PhlebotomyU Phlebotomy Training & Certification
05.2001 -
DIPLOMA -
LINDHURST HS