JESSICA LUNT
Kihei
Summary
Hard working, reliable, dependable employee. I am detail oriented, disciplined, and a fast learner of new skills. My experience as a veterinary technician, receptionist, guest service agent, and in FOH restaurant roles, has allowed me to build strong customer service, organizational and communication skills, often dealing with highy stressful, difficult situations. While driving for VIP Transportation, I maintained professionalism and provided excellent customer service to my passengers, making them feel safe and comfortable.
I am currently seeking a second part time job to supplement my income. I would love to become a part of your team!
Overview
10
10
years of professional experience
Work History
Front Desk Guest Service Agent
Aston Maui Banyan
Kihei
05.2023 - Current
- Handled high volume of phone calls and routed to proper guest or internal department.
- Monitored in-house reservations, room blocking of future reservations.
- Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction
- Input and confirmed reservations for guests.
- Communicated with any/all other departments to address or resolve guest issues while providing excellent customer service in timely manner
- Greeted, registered and assigned rooms to hotel guests.
- Explained hotel policies clearly to customers prior to check-in and check-out.
- Verified credit card authorization forms before accepting payments from customers.
- Worked with outside third parties regarding guest charges and billing
- Received quarterly "Achievement in Customer Care and Excellence" award September 2024.
Driver
VIP Trans
Kahului
01.2021 - 01.2023
- Drive 11 passenger shuttle van between airports and hotels in Kihei & Lahaina
- Provide excellent customer service & professionalism, representing the company and making the passengers feel welcome, safe and comfortable
- Daily vehicle maintenance: wash, vacuum, clean van daily
- Time management skills
Veterinary Technician, Receptionist, Kennel Technician
Kama'aina Pet Hospital
Honolulu
01.2017 - 01.2019
- Communicate information of pet services, costs of services to clients
- Answer multi-line phone systems, field calls, schedule appointments and maintain daily schedules for veterinarians
- Read and maintain patient records in multiple computer programs
- Provide excellent customer service
- Receive payment for services provided and maintain client file balances
- Check in and stock product inventories in pharmacy, lobby and exam rooms
- Administer vaccinations, medications to animals
- Run lab work, take x-rays and monitor anesthesia on hospitalized animals
- Check in patients for appointments, take brief and/or thorough patient histories
- Triage emergency cases on arrival
Busser, Food Runner
Cucina Enoteca
San Diego
05.2015 - 09.2016
- Maintained stock and cleanliness of stations for meal periods with silverware, linens and dishes.
- Conducted regular checks on customer satisfaction levels during meal service.
- Ensured all tables were clean and ready for new customers, maintaining a hygienic dining environment.
- Removed used tableware between courses and replaced tableware for next course promptly.
- Collaborated with waitstaff to ensure efficient communication and guest satisfaction.
- Greeted customers to seat patrons at tables according to availability and customer preferences.
- Followed safety and sanitation guidelines in accordance with local health regulations.
- Took initiative to help others whenever necessary.
- Maintained a friendly attitude towards customers at all times.
- Performed daily side work such as polishing silverware, folding napkins and restocking condiments.
- Observed tables to tend to guest needs and identify customer service opportunities.
Education
AA - Veterinary Technology
Windward Community College
Kaneohe, HI01.2017
High School Diploma -
Punahou School
Honolulu, HI01.2007
Skills
- Customer Service Skills
- Detail & Task Oriented
- Organized
- Time management skills
- Reservation systems
- Credit card processing
- Communication skills
- Complaint handling
References
- Jimmy McMahon, (808) 228-7946, Coola Sales Rep, Oahu, HI
- Michelle St. John, (808) 286-1229, Former Sales Rep for Olukai & Maui Jim, Oahu, HI
Timeline
Front Desk Guest Service Agent
Aston Maui Banyan
05.2023 - Current
Driver
VIP Trans
01.2021 - 01.2023
Veterinary Technician, Receptionist, Kennel Technician
Kama'aina Pet Hospital
01.2017 - 01.2019
Busser, Food Runner
Cucina Enoteca
05.2015 - 09.2016
AA - Veterinary Technology
Windward Community College
High School Diploma -
Punahou School