Jessica Lutmer
Saint Paul,MN
Summary
I'm a motivated young professional looking to broaden my horizons career-wise. With customer service experience, and great communication skills I'm a solid addition to any team and would love to join yours.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
Work History
Customer Service Representative
Hy-Vee
Maplewood, MN
06.2022 - Current
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Inventory Specialist
Harbor Freight Tools
Woodbury, Minnesota
06.2021 - 08.2021
- Carried out safety standards according to company policy and procedures to establish an adequately clean and safe workplace
- Executed efficient stocking protocols reducing project times by up to 17%
- Effectively maintained well organized shelves and product layout to promote customer spending
Retail Associate
Marshalls
Stillwater, Minnesota
02.2021 - 05.2021
- Performed a full audit of inventory and sales reports, ensuring accuracy
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
- Provided store security and theft prevention dropping inventory loss averages by 25% in designated departments
Customer Service Representative
Atlas Pet Supply
Stillwater, Minnesota
09.2020 - 02.2021
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Developed and trained new customer service representatives on the proper handling of customer inquiries and store stock
- Determined which pets were most suitable for each client based on the client lifestyle and lifestyle preferences
Education
High School Diploma -
Cretin Derham Hall
09.2017 - 05.2021
Skills
Customer service, Sales, Communication skills, Typing
Sales expertise
Money handling abilities
Stocking and replenishing
Order fulfillment
Warehousing functions
Recordkeeping strengths
Technical Support
Stock management
Shipping procedures understanding
Retail materials management
Timeline
Customer Service Representative
Hy-Vee
06.2022 - Current
Inventory Specialist
Harbor Freight Tools
06.2021 - 08.2021
Retail Associate
Marshalls
02.2021 - 05.2021
Customer Service Representative
Atlas Pet Supply
09.2020 - 02.2021
High School Diploma -
Cretin Derham Hall
09.2017 - 05.2021