Jessica Lutmer
Saint Paul,MN
Summary
I'm a motivated young professional looking to broaden my horizons career-wise. With customer service experience, and great communication skills I'm a solid addition to any team and would love to join yours.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
Work History
Customer Service Representative
Hy-Vee
Maplewood, MN
06.2022 - Current
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Inventory Specialist
Harbor Freight Tools
Woodbury, Minnesota
06.2021 - 08.2021
- Carried out safety standards according to company policy and procedures to establish an adequately clean and safe workplace
- Executed efficient stocking protocols reducing project times by up to 17%
- Effectively maintained well organized shelves and product layout to promote customer spending
Retail Associate
Marshalls
Stillwater, Minnesota
02.2021 - 05.2021
- Performed a full audit of inventory and sales reports, ensuring accuracy
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
- Provided store security and theft prevention dropping inventory loss averages by 25% in designated departments
Customer Service Representative
Atlas Pet Supply
Stillwater, Minnesota
09.2020 - 02.2021
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Developed and trained new customer service representatives on the proper handling of customer inquiries and store stock
- Determined which pets were most suitable for each client based on the client lifestyle and lifestyle preferences
Education
High School Diploma -
Cretin Derham Hall
09.2017 - 05.2021
Skills
Customer service, Sales, Communication skills, Typingundefined
Timeline
Customer Service Representative
Hy-Vee
06.2022 - Current
Inventory Specialist
Harbor Freight Tools
06.2021 - 08.2021
Retail Associate
Marshalls
02.2021 - 05.2021
Customer Service Representative
Atlas Pet Supply
09.2020 - 02.2021
High School Diploma -
Cretin Derham Hall
09.2017 - 05.2021
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