Jessica Lutts
Somerville,MA
Summary
With a passion for problem-solving and a keen eye for detail, I am a highly motivated individual ready to leverage my comprehensive biology education and adept communication skills to excel in a professional environment. I thrive on challenges, am skilled at dissecting complex issues and prioritize finding innovative solutions. My commitment to excellence and strong work ethic drives me to deliver exceptional results, making me an invaluable asset to any team.
Overview
2
2
years of professional experience
Work History
Client Services Associate
Foundation Medicine, Inc.
Boston, MA
10.2022 - Current
- Serve as the first point of contact for client inquiries, resolving issues and coordinating cross-departmental communications to meet client needs.
- Act as a liaison between FMI’s internal teams and external partners, customers, and patients, ensuring seamless communication and problem resolution.
- Contributed to process improvement initiatives, leading to enhanced operational efficiency in the Client Services department.
Boarding Attendant
VCA Animal Hospital
Weymouth, MA
- Managed day-to-day operations of animal boarding, ensuring adherence to feeding and medication schedules and maintaining cleanliness.
- Delivered high-quality customer service to clients, providing clear communication regarding pet care.
Shorebird Monitor
Duxbury Beach Reservation
Duxbury, MA
- Conducted field surveys on endangered shorebirds, monitoring their behaviors and ensuring compliance with conservation regulations.
- Implemented protective measures to safeguard habitats, contributing to wildlife conservation efforts.
Education
Bachelor of Science - Biology, Communications
Suffolk University
Boston, MA05-2022
Skills
- Client service & relationship management
- Process improvement & operational support
- Data collection & analysis
- Proficient in Microsoft Excel, Word, and PowerPoint
- LucidChart & Smartsheet proficiency
- Dynamics 365 experience
- Confident communicator and problem solver
- Creative with attention to detail
- Highly organized and reliable
- Critical thinker focused on innovation
References
References available upon request.
Timeline
Client Services Associate
Foundation Medicine, Inc.
10.2022 - Current
Boarding Attendant
VCA Animal Hospital
Shorebird Monitor
Duxbury Beach Reservation
Bachelor of Science - Biology, Communications
Suffolk University
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