Jessica Lynn Brookes
Seattle,WA
Summary
Accomplished communications leader with 20+ years of experience in corporate communications, PR, analyst relations, social media, executive communications and marketing communications. Proven track record of building and leading high-performing global teams, driving strategic communications initiatives, and advising C-level executives. Extensive experience in product launches, market expansion, M&A, and thought leadership in the technology sector. Adept at navigating complex organizational structures and managing diverse teams across regions.
Successfully managed teams, developed achievable career growth plans, and excelled at measurable leadership behavior. Demonstrated ability to lead cross functional programs and execute at a high bar through effective communication and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Sr Communications and Program Lead
Amazon
03.2019 - Current
- Lead global communications for Transportation Partner Experience, managing $3-6 million budgets and overseeing product communications, rapid response, and campaigns for 3,000+ partners and 280,000 drivers
- Served as executive communications lead for Worldwide Selling Partner Services, supporting business leaders overseeing 40,000 employees and 9.7 million sellers globally
- Built and led communications team for Amazon Flex, supporting business growth from 900,000 to 1.8 million delivery partners across eight countries in two years
- Developed strategic communications initiatives resulting in improved partner sentiment, safety metrics, and engagement rates
- Co-authored three-year strategic roadmap to enhance Amazon's community relations and corporate reputation
Chief of Staff, EMEA Consumer Sales
McAfee
06.2017 - 07.2018
- Led development of customer marketing content and oversaw Sales Operations, Enablement, and Finance for the EMEA region
- Drove NPS and Customer Engagement programs, enhancing customer satisfaction and loyalty
Global Director of CSR and D&I / Global Communications Director
Avanade
11.2010 - 04.2017
- Led global communications strategy, including AR, PR, social media, and executive communications across 23 countries and 30,000+ employees
- Managed $3.5 million annual budget, driving integrated marketing campaigns and thought leadership initiatives
- Built Crisis Communications team and CSR Communications framework, enhancing corporate reputation and risk management
- Implemented global AR program, significantly improving awareness and perception with key industry analysts
Corporate Communications Sr. Manager Emerging Markets
BlackBerry
10.2007 - 11.2010
- Managed communications programs for Middle East, Africa, CEE, Turkey, and Russia, driving B2B and B2C campaigns
- Led crisis management efforts, informing global strategies and regional standards
- Partnered with government relations teams, managing relationships with governmental and regulatory bodies
- Achieved 40-80% increase in activations across previously untapped markets
Education
Bachelor of Science - Political Science & Communications, Conflict Resolution
Portland State University
Skills
- Fluent in English
- Public Speaking
- Writing & Editing
- Budget Management
- Team Development
- Team Management
- Budgeting expertise
- Teamwork and Collaboration
- Problem-Solving
- Excellent Communication
- Organizational Skills
Personal Information
- American
- British
Timeline
Sr Communications and Program Lead
Amazon
03.2019 - Current
Chief of Staff, EMEA Consumer Sales
McAfee
06.2017 - 07.2018
Global Director of CSR and D&I / Global Communications Director
Avanade
11.2010 - 04.2017
Corporate Communications Sr. Manager Emerging Markets
BlackBerry
10.2007 - 11.2010
Bachelor of Science - Political Science & Communications, Conflict Resolution
Portland State University