Efthalia Mcnamara
Norfolk,VA
Summary
Ambitious professional with a Bachelor's in Biomedical Sciences and nearly three years of experience in hospital communications. Experienced in healthcare through shadowing in ICU, neurology, and emergency department. Strong relationship-building and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Communications Assistant II
Sentara Norfolk General Hospital
12.2021 - Current
- Work with multi-line phone systems to handle emergency calls for all Sentara hospitals, gathering critical information to page doctors, nurses, and other emergency staff. Recognized as top three employees to answer the most emergency code calls.
- Promoted to Communications Assistant II
- Responsible for training new employees, developing training documentation, and collaborating with team leads to enhance training
- Documenting daily training reports
- Demonstrate strong leadership skills by adjusting break schedules and handling call-outs in the absence of a Team Lead
- Proficient in downtime procedures
- Proficient in Smart Console, Spok paging system, and Qgenda
Intensive Care Unit Shadowing
Bon Secours Maryview Medical Center
11.2023 - 12.2023
- Observed duties of a Physician Assistant as counsel patients, take history, assess and interpret laboratory results, and form treatment plans
Neurology and Sleep Medicine Shadowing
CHKD- The King's Daughters
01.2023 - 05.2023
- Worked under the supervision of a Neurologist to assess inpatients and outpatients, gather patient history, and determine the next course of treatment
Emergency Department Shadowing
Hospital of Volos, Greece
06.2022 - 07.2022
- Collaborated with emergency department staff to assess and treat incoming traumas
- Reduced the risk of complications by closely monitoring vital signs and ensuring proper intervention when necessary
- Responsible for communication between internal Emergency Department Staff and Paramedics to ensure preparedness for incoming traumas
Server
Olive Garden
03.2020 - 05.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Managed high volume of incoming phone orders, ensuring accurate information was relayed to the kitchen for prompt preparation.
- Assisted in training new employees on company policies, procedures, and best practices for excellent customer service.
Undergraduate Research
Old Dominion University
01.2022 - 05.2022
- Under the supervision of a Ph.D student, key responsibilities consisted of preparing nanoparticles to function as a noninvasive sensor for prostate cancer
- Developed top-level skills in collaboration, interpersonal communication and writing through hands-on work and training.
- Demonstrated exceptional time management skills while balancing multiple tasks including coursework, part-time employment, extracurricular activities alongside research responsibilities.
Volunteer
Virginia Down Syndrome Association
07.2020 - 08.2020
- Guided weekly book-club meetings for adolescents and adults with developmental disabilities
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Communicated with staff members to stay informed about volunteer opportunities and events.
Education
Bachelor of Science - Biomedical Sciences
Old Dominion University
Norfolk05.2023
Certified Nurse Assistant -
Tidewater Medical School
Norfolk, VA07.2020
Skills
- American Red Cross Certificate in Adult & Pediatric First Aid/CPR/AED
- Fluent in English
- Fluent in Greek
- Internal Communications
- Critical Thinking Skills
- Customer Service
- Problem-Solving
- Teamwork and Collaboration
- Typing speed 70 WPM
Timeline
Intensive Care Unit Shadowing
Bon Secours Maryview Medical Center
11.2023 - 12.2023
Neurology and Sleep Medicine Shadowing
CHKD- The King's Daughters
01.2023 - 05.2023
Emergency Department Shadowing
Hospital of Volos, Greece
06.2022 - 07.2022
Undergraduate Research
Old Dominion University
01.2022 - 05.2022
Communications Assistant II
Sentara Norfolk General Hospital
12.2021 - Current
Volunteer
Virginia Down Syndrome Association
07.2020 - 08.2020
Server
Olive Garden
03.2020 - 05.2022
Bachelor of Science - Biomedical Sciences
Old Dominion University
Certified Nurse Assistant -
Tidewater Medical School
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