Jessica Lyons
Iowa Colony,TX
Summary
Representative Dynamic customer service professional experienced in both call-center and retail store settings. Productive relationship builder; excel at listening to clients needs, articulating service benefits and creating solutions that provide value to the client. Highly professional, dependable, reliable and able to perform duties with minimal supervision. Aiming to use my proven skill to effectively fill a role in your company.
Overview
3
3
years of professional experience
Work History
Customer Experience Improvement Specialist
Cash App
St Louis, MO
02.2022 - Current
- Worked both independently and in groups to provide feedback to stakeholders on products and services.
- Identified potential risks with consideration of multiple factors for new products and services.
- Responded proactively and positively to rapid change.
- Kept detailed notes and managed multiple avenues at one time in highly analytical settings.
Customer Success Advocate
Square
09.2020 - 02.2022
- Handled high volume of inbound phone calls in fast-paced environment.
- Identified, documented and took ownership of customers' issues and saw problems through to resolution.
- Applied creative problem solving to seller inquiries with support of partners, resources and leadership.
- Engaged with customers over phone, asked questions and offered business solutions.
Supervisor
Pakmail
09.2019 - 09.2020
- Revitalized operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Streamlined operations of multiple lines of business within organization.
Education
com - Liberal Arts
Northwest Community College
Bachelor of Science - Integrated Marketing And Communications
University of Mississippi
University, MSBachelor of Arts - Psychology
Colorado Christian University
Denver, COSkills
- Verbal and Written Communication
- Upbeat and Positive Personality
- Upselling Products and Services
- Efficient and Detail-Oriented
- Building Customer Trust and Loyalty
- Patient and Empathetic
Timeline
Customer Experience Improvement Specialist
Cash App
02.2022 - Current
Customer Success Advocate
Square
09.2020 - 02.2022
Supervisor
Pakmail
09.2019 - 09.2020
com - Liberal Arts
Northwest Community College
Bachelor of Science - Integrated Marketing And Communications
University of Mississippi
Bachelor of Arts - Psychology
Colorado Christian University
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