Jessica Lytton
Jacksonville,FL
Summary
Dedicated worker/manager, professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Adept individual with more than 30 years working in customer service.
Overview
9
9
years of professional experience
Work History
Manager
Culhane's Irish Pub
11.2018 - Current
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Mentored team members to enhance professional development and accountability in workplace.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Certified Chiropractic Assistant
Dr. Kenneth Piering
01.2015 - 03.2021
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Assisted chiropractor during patient exams to implement treatment plans quickly.
- Performed electric muscle stimulation, massage, and mechanical traction.
- Learned and followed laws and HIPAA guidelines to keep office compliant with industry regulations.
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
Education
High School Diploma -
Duncan U. Fletcher High School
Neptune Beach, FL06.1994
Skills
- Food Handler Safe Serve certified
- Bank Deposit Preparation
- Staff Management
- Coaching and Mentoring
- Point of Sale (POS) system operation
- Team Leadership
Timeline
Manager
Culhane's Irish Pub
11.2018 - Current
Certified Chiropractic Assistant
Dr. Kenneth Piering
01.2015 - 03.2021
High School Diploma -
Duncan U. Fletcher High School
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