Jessica MacClugage
Naples
Summary
Service-oriented hospitality professional with track record of ensuring guest satisfaction and maintaining high standards. Known for strong focus on teamwork and achieving results, adaptable to changing needs. Expertise in managing guest requests and resolving issues with positive attitude. Experienced with providing exceptional guest services and ensuring welcoming environment. Utilizes strong communication and problem-solving skills to address guest needs effectively. Track record of fostering positive guest experiences and maintaining high service standards.
Overview
12
12
years of professional experience
Work History
CONCIERGE
NAPLES GREEN VILLAGE
02.2025 - Current
- Answering phones, welcoming family/ guests or residents, organizing paperwork for the Business Office Manager, assisting with maintaining employee/ resident folders, responsible for submitted FCC Logs, submitting receipts, imputing payments, keeping track of Relias classes and licenses for employees, helping organize I-9 paperwork, developed updated training materials to assist new employees with new knowledge, assisting with hiring and training.
LEAD CONCIERGE
HARBORCHASE
01.2014 - 01.2020
- Answering phones, assisting residents alongside family members, organizing paperwork for both sales and HR. Maintained files of employees, oversaw resident alert call buttons, setting the monthly schedule for the concierges, and using computer proficiency to create detailed training guidelines.
Education
High School -
Barron Collier High School
Naples, FL05.2014
Skills
- Knowledge in Microsoft Word / Excel
- Fast-paced Problem Solving
- Methodical Detailed Worker
- Bookkeeping / Organization
- Exceptional communication
- Customer service
- Highly adaptable
- Strong work ethic
- Excellent multitasking
- Proactive attitude
- Guest services
- Telephone etiquette
- Team player mentality
- Hospitality
- Training and mentoring
- Maintaining composure
- Detail-oriented approach
- Cash handling
- Effective decision making
- Advanced time management
- Community relations
Timeline
CONCIERGE
NAPLES GREEN VILLAGE
02.2025 - Current
LEAD CONCIERGE
HARBORCHASE
01.2014 - 01.2020
High School -
Barron Collier High School