Jada Spalding
Raleigh,NC
Summary
Hardworking and enthusiastic employee trained in every facet of successful work. Stays on top of current and expected demands, quickly realigning tasks to handle needs. Dedicated to first-rate communication and team success.
Polite and professional applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Knowledgeable and dedicated customer service professional with extensive experience in pharmaceutical industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Concierge
NFC Amenity
11.2023 - Current
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety.
- Responded to guest inquiries to maximize guest satisfaction.
- Handled customer complaints to satisfy and retain guests.
- Greeted guests upon arrival by providing warm welcome.
- Maintained high level of professionalism and discretion when dealing with guests.
Security Officer
Allied Universal Security Services
09.2023 - Current
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Reported suspicious activities and persons to law enforcement.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
- Issued access cards to authorized personnel to monitor access points.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Leveraged two-way radio or telephone to dispatch security officers or other personnel.
- Tracked dispatch call activity to verify timely response and document assistance provided or task completed.
- Contacted police, fire and ambulance in emergency situations to coordinate proper response.
- Responded quickly to emergency situations to assess and deflect issues.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Monitored CCTV cameras and alarm systems for security breaches.
- Wrote detailed reports of all security breaches and investigations.
Caterer/ Event Planner
Aramark
11.2022 - 09.2023
- Provided friendly, courteous service to create memorable moments for guests.
- Served catering guests by fulfilling orders, communicating requests to kitchen staff and routinely inquiring about customer satisfaction.
- Cleaned and organized kitchen stations to promote team efficiency.
- Set up and disassembled food service stations, equipment and furniture per contract specifications.
- Delivered catered food and supplies to facility for on-time set-up.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Replenished banquet stations and verified food temperatures and cleanliness of service areas.
- Transported meal and beverage trays from kitchen and bar areas to serve guest tables.
- Communicated with event coordinators and facility management to obtain appropriate catering accommodations.
- Conducted walk-throughs of event areas to perform final inspections with customers and verify satisfaction of arrangements and provisions.
- Collaborated with clients to plan event venues, menus and budgets.
- Researched menu options for customers with food allergies or special dietary preferences to accommodate varied dietary needs.
- Sourced food ingredients from local markets and food suppliers to acquire items needed for food preparation.
- Offered vegetarian versions of frequently ordered entrees to appeal to health conscious customers.
- Designed catering menus containing ethnic food options to meet needs of diverse customer base.
- Maintained flexible work schedule to meet event needs.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Oversaw catering orders to verify accuracy and completeness.
- Arranged furniture and added decorations to assist in setting up for catering events.
- Developed menus for special occasions and catered events to match theme and requirements of clients.
Patient Experience Coordinator
TrialCard
10.2020 - 02.2021
- Resolved customer complaints using established follow-up procedures.
- Greeted and assisted patients with check-in procedures.
- Provided excellent customer service to patients and medical staff.
- Engaged with patients to provide critical information.
- Followed document protocols to safeguard confidentiality of patient records.
- Verified patient insurance eligibility and entered patient information into system.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Answered incoming calls, scheduled appointments and filed medical records.
- Facilitated communication between patients and various departments and staff.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Responded to inquiries by directing calls to appropriate personnel.
- Delivered support to medical staff in completion of patient paperwork.
- Taught patients and families to use at-home medical equipment.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Organized patient records and database to facilitate information storage and retrieval.
Server/Event Staff
Rocky Top Catering
02.2018 - 10.2020
- Serving, prepping of foods, event set up, and take down, table placement, Bridal assistant, help cater to bride from drinks .
- Apps.
- And as such for facility needs and or wants
Insurance qualifier
Quantum 3 Media LLC
06.2020 - 09.2020
- Assist in enrollment of Medicare insurance for people of all ages mainly elderly people, take inbound calls, have documentation of how calls end, call back leads, give knowledgeable information about new Medicare plans for the year of 2020 going into 2021
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted available products and services to customers during service, account management, and order calls.
Kitchen supervisor
Summit Food Services
09.2018 - 04.2020
- Supervise, Prep food for staff dining at the Durham county jail, collect monies, prepare inmate meals, clean, all of this with use of serve safe certification, supervision of inmate employees
- Controlled food costs and managed inventory.
- Monitored food preparation, production, and plating for quality control.
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Directed food preparation and cooking activities to meet health and safety standards.
- Supervised food presentation and plating to enhance visual appeal.
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
- Served consistent portions following recipes and control standards.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Set and oversaw weekly and special event menu plans.
- Planned and executed promotions and special events in close collaboration with management.
- Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
- Created new recipes, outlined steps, and training staff on correct preparation.
Server
Anointed Hands Catering
01.2014 - 04.2020
- Prep and serve food for events, help bake cakes and desserts
Belk Sales Associate
Belk
07.2018 - 01.2019
- Cash sales, stock, inventory, clean up, merchandising
Guest Service Representative
H2obx
06.2016 - 08.2018
- Answer calls, take tickets, conduct bag checks and height checks, complete transactions on pos systems, clean, answer phone calls
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Greeted guests upon arrival by providing warm welcome.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Upsold additional products and services to customers, increasing revenue.
- Performed cash, card and check transactions to complete customer purchases.
Crew Member
Hardees
03.2016 - 07.2017
- Cashier, clean, bagging food (center post)
Front Desk Agent
Triangle EyeCare
03.2016 - 05.2017
- Check in and out patients, order contacts, assist in any hr needs
Sales associate
Charlotte russe
06.2016 - 01.2017
- Cashier, fitting rooms, price markdowns, stock, clean, assist customers in finding outfits
Education
Bachelor of Science - Criminology
Strayer University
Washington, DC09.2026
Associate in criminal justice -
Wake Technical Community College
Raleigh, NC01.2017
High school diploma -
Northeastern High School
Elizabeth City, NC06.2016
Skills
- Microsoft Office
- Excel
- Word
- Scheduling
- Retail sales
- Microsoft Office
- Ordering
- Inventory Management
- Time Management
- Cost Control
- POS
- Guest Services
- Kitchen Management Experience
- Food Preparation
- Catering
- Merchandising
- Supervising Experience
- Banquet Experience
- Food Safety
- Profit & Loss
- Restaurant Management
- Food Production
- Sales Management
- Purchasing
- Human Resources
- Employee Orientation
- Leadership
- Host/Hostess
- Report Preparation
- Account Updating
- Customer Relationship Management
- Customer Service
- Complaint Resolution
- Call Control
- Inbound Phone Calls
- Account Management
- Verbal and Written Communication
- Problem-Solving Skills
- Product Knowledge
- Data Gathering
- Database Research
- Resolving Issues
- Call Center Customer Service
- Gathering Information
- Documentation and Reporting
- System Documentation
Certification
- ServSafe Food Handler, Present
- Food Handler Certification
- CPR/AED, Present
Assessments
- Customer Focus & Orientation, Highly Proficient, 03/01/20, Responding to customer situations with sensitivity
- Phone Screen, Highly Proficient, 12/01/19, Allows candidates to provide verbal responses to pre-selected questions about their background and past experiences.
- Receptionist, Proficient, 12/01/19, Using basic scheduling, attention to detail, and organizational skills in an office setting.
- Work Style: Reliability, Proficient, 08/01/20, Tendency to be dependable and come to work
Work Authorization
Authorized to work in the US for any employer
Personal Information
Relocation: Anywhere
Timeline
Concierge
NFC Amenity
11.2023 - Current
Security Officer
Allied Universal Security Services
09.2023 - Current
Caterer/ Event Planner
Aramark
11.2022 - 09.2023
Patient Experience Coordinator
TrialCard
10.2020 - 02.2021
Insurance qualifier
Quantum 3 Media LLC
06.2020 - 09.2020
Kitchen supervisor
Summit Food Services
09.2018 - 04.2020
Belk Sales Associate
Belk
07.2018 - 01.2019
Server/Event Staff
Rocky Top Catering
02.2018 - 10.2020
Guest Service Representative
H2obx
06.2016 - 08.2018
Sales associate
Charlotte russe
06.2016 - 01.2017
Crew Member
Hardees
03.2016 - 07.2017
Front Desk Agent
Triangle EyeCare
03.2016 - 05.2017
Server
Anointed Hands Catering
01.2014 - 04.2020
Bachelor of Science - Criminology
Strayer University
Associate in criminal justice -
Wake Technical Community College
High school diploma -
Northeastern High School
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