Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jessica Macias

Redlands,CA

Summary

Proficient in data collection and analysis, driving performance improvements and fostering a positive work environment. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Area Manager

Amazon
11.2023 - 05.2025
  • Assessed daily reports to evaluate performance, develop targeted improvements, and implement bi-weekly changes.
  • Devised and executed training plans for 200 new and existing staff to support competency and compliance.
  • Resolved conflicts promptly to promote positive environment for customers.
  • Developed processes to save on costs and prevent losses.
  • Monitored and analyzed weekly performance data, identifying areas of improvement and developing corrective action plans .
  • Launched staff engagement, gender diversity and cultural programs monthly.

Shipping and Receiving Clerk

Amazon
12.2020 - 11.2023
  • Inspected merchandise and sent damaged pieces for repair before shipment.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Processed required paperwork to expedite handling of shipped and received goods.
  • Handled day-to-day shipping and receiving overseeing more than 10,000 packages per day.

Cashier

Loma Linda Market
11.2019 - 08.2020
  • Addressed customer needs and made product recommendations to increase sales.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted customers with a daily average of 10-15 returns, refunds and resolving transaction issues.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Education

CPT1 -

Phlebotomy Training Specialists
San Bernardino, CA
08-2025

High School Diploma -

Redlands High School
Redlands, CA
06-2020

Skills

  • Relationship building and management
  • Cross-team communication
  • Strategic resource management
  • Quality assessment proficiency
  • Sanitation and sterilization
  • HIPAA compliance
  • Effective communication
  • Proficient in medical terminology
  • Venipuncture and capillary puncture
  • CPR and AED Certification
  • Safety compliance procedures
  • Data collection and analysis

Certification

  • CPT1 - Certified Phlebotomy Technician 1 NHA Licensed September 2025
  • BLS Certified August 2025

Timeline

Area Manager

Amazon
11.2023 - 05.2025

Shipping and Receiving Clerk

Amazon
12.2020 - 11.2023

Cashier

Loma Linda Market
11.2019 - 08.2020

CPT1 -

Phlebotomy Training Specialists

High School Diploma -

Redlands High School

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