Summary
Overview
Work History
Education
Skills
Timeline
Generic

Meghan Gasca

Consumer Services Coordinator
Redlands,CA

Summary

Consumer Services Coordinator at Inland Regional Center with a proven track record in client advocacy and effective communication. Skilled in notetaking and documentation, I successfully managed a caseload of over 65 individuals, ensuring their rights and needs were met while fostering independence and growth. Adaptable and self-motivated, I excel in crisis intervention and resource navigation.

Overview

15
15
years of professional experience
2
2
years of post-secondary education

Work History

Consumer Services Coordinator

Inland Regional Center
San Bernardino, California
03.2023 - Current
  • Manage a caseload of 65+ individuals ranging in ages between 6-16 to ensure my consumers are being cared for adequately no matter where they are residing, such as in a family home, a licensed facility, or in foster care.
  • Ensure consumer’s rights are being met and they are treated fairly and being treated as anyone would want to be treated.
  • Tasked with finding appropriate behavior programs, respite, or in home programs to ensure my consumers continue to grow and be supported to reach their highest potential and become as independent as each consumer can possibly be.
  • Assist the family and the consumer learn about generic resources in the community and guide them through the application process for each individual service or resource they may be inquiring about or qualify for.
  • Maintain quarterly or annual visits with each consumer depending on their circumstance but also speak to them over the course of the year for whatever the family or consumer may need. I stress my consumers and their family to reach out if I can help them in any way possible.
  • Attend Individual Education Program (IEP) meetings to advocate for consumers and their family to ensure they are receiving the appropriate services to succeed in school.
  • Complete yearly Individual Program Plans (IPP), yearly CDER assessments, and quarterly reports for consumers residing in licensed facilities.
  • Mentor new hires on how to complete all written reports, paperwork, how to process authorization requests, complete referrals to other agencies to secure services, and any other items that my program manager (PM) has requested.
  • Under the direction of Program Manager do individual or family crisis intervention and appropriately document activities.
  • Complete special incident reports and inform other agencies as needed.
  • Arrange for placement of consumers in residential facilities and/or other programs as directed.
  • Stay current on department policy and expand knowledge of laws and regulations pertaining to IRC consumers.
  • Contribute to the team by answering questions, sharing information, and presenting ideas or new information.
  • Update program manager on status of caseload, community needs, liaison activities, and unusual or difficult cases.
  • Be flexible with changes within the agency and adapt to having interruptions, new priorities, and new assignments as needed.

Probation Corrections Officer

County Of Riverside
Murrieta And Riverside
07.2015 - 03.2018
  • Supervised and cared for the minors that were detained at Southwest Juvenile Hall and Alan M Crogan Youth and Education Center (YTEC).
  • Provided guidance and counseling for the minors, assisted the minors in finding resources to help them once they are released, maintained proper living standards, observed and reported the attitude and behavior of the youth detainees to Probation Officers and members of the court.
  • Assisted the youth in times of crisis and implemented crisis intervention techniques.
  • Assisted the youth in locating community resources and assisted so they can transition back into society once released.
  • Completed monthly case plans with the youth that outline goals they would like to achieve in and out of juvenile hall. The youth and I would come up with ways to achieve these goals and I helped encourage them and keep them on track.
  • Ensured all information in the living unit was up to date and made detailed entries about each minor on an as needed basis.
  • Completed reports on incidents that happened in the facility and overall maintain order and discipline within the unit.
  • Guide the youth in transitioning back into society and help reinforce pro-social behaviors.
  • Read their background to help determine what type of services and classes they may need while at the treatment center.
  • Assist the youth in finding jobs while they are completing the program at YTEC.
  • Attend annual trainings in self-defense, first aid, CPR, and arrest techniques.
  • Transport them to and from work, court, or other outings.
  • Provide guidance on personal problems such as relationships with peers, parents, and school and legal personnel.
  • Supervise leisure time and encourage participation in such activities.
  • Subdue hostiles and violent juveniles using pepper spray, physical force, and handcuffs as needed.
  • Ensure they are completing any classes they may be taking per court order.
  • Encourage youth to attend higher education, and overall encourage, support, and teach the youth how to become a better member of society.

Identification Technician

Redlands Police Department
09.2014 - 06.2015
  • Registered any sex offenders, narcotic offenders, or arsonist that lived within the city limits.
  • Conducts interviews with registrants and report any information I learned about them back to the detective that worked the Special Victims Unit.
  • Update the state ran database California Sex and Arson Registry (CSAR) with the offender’s new information and verified that the information previously given was correct.
  • Entered sex offender or arson information in the database for the local police department.
  • Assisted the records department with organizing traffic citations and imputing them in the computer, inspecting vehicles, signing off citations, preparing reports to deliver to court, Live Scan fingerprinting, processing permits and license, and inputting calls for services into the CAD system.
  • Address concerns of citizens that came to the records department and completed non-investigative reports.

Assistant Store Manager

Dairy Queen
07.2010 - 10.2014
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Rotated merchandise and displays to feature new products and promotions.
  • Verified inventory counts remained within weekly tolerance levels and compiled financial data in compliance with budget.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reported issues to higher management with great detail.
  • Interacted well with customers to build connections and nurture relationships.

Education

Bachelor of Arts - Criminal Justice

California State University- San Bernardino
San Bernardino, CA
09.2013 - 06.2015

Skills

Notetaking and documentation

Client advocacy

Excellent Communication

Self-Motivated

Good Telephone Etiquette

Flexible and Adaptable

Timeline

Consumer Services Coordinator

Inland Regional Center
03.2023 - Current

Probation Corrections Officer

County Of Riverside
07.2015 - 03.2018

Identification Technician

Redlands Police Department
09.2014 - 06.2015

Bachelor of Arts - Criminal Justice

California State University- San Bernardino
09.2013 - 06.2015

Assistant Store Manager

Dairy Queen
07.2010 - 10.2014

Similar Profiles

CREATE PROFILE
Meghan GascaConsumer Services Coordinator
Resume profile created at Zety.com