Andrea Mojica
Lancaster,CA
Summary
A highly skilled and experienced consumer services coordinator with more than five years of experience working with adults and children with disabilities, mental health disorders, and forensically involved individuals seeking a management position where my organizational, communication, and management skills will be utilized. Ability to handle multiple priorities with a positive attitude and take on additional responsibilities to meet team objectives.
Overview
11
11
years of professional experience
Work History
Consumer Services Coordinator
North Los Angeles County Regional Center
10.2021 - Current
- Coordinates and provides community-based services to persons with intellectual and developmental disabilities through the development, monitoring, and evaluation of individual program plans (IPPs) with a consumer-focused approach
- Compliance with NLACRC policies and procedures in documenting, completing forms and reporting
- Participate in interdisciplinary meetings with consumers, their families, providers, and advocates
- Rotate the duties of officer-of-the-day with other Service Coordinators, provide case coverage when needed and on-call services when required
- Assess barriers to service delivery and develop culturally sensitive strategies that embody trust, respect, and empathy
- Providing translation and interpretation services to Spanish-speaking families and English-speaking staff
- Creating/editing various documents using Microsoft Office and Adobe PDF Reader
- File and retrieve legal documents, records and reports
- Setting up and maintaining files including private and other sensitive data
- Authorize and terminate the purchase of services for clients with agency contracted vendors in accordance with their identified goals and agency policy
Program Coordinator
TARZANA TREATMENT CENTERS
12.2019 - 10.2021
- Responsible for overall day-to-day supervision of assigned case management staff including recruitment, training, supervision, performance review, and discipline, in collaboration with program director.
- Wraparound services to eligible Medi-Cal members with multiple chronic conditions as well as those with autism, schizophrenia, substance abuse disorders, forensic cases, and homeless consumers
- Led training sessions for staff, fostering knowledgeable and cohesive team environment
- Train newly hired Case Managers and oversee their work for quality assurance and thoroughness
- Organized and managed program development from conception through successful execution
- Assessed barriers to service delivery and formulated culturally sensitive strategies
Probation Case Manager
CORRECTIVE SOLUTIONS
02.2019 - 12.2019
- Managed high-volume misdemeanor caseloads of probationers and assisted them in transitioning to diversion programs
- Met regularly with probationers based on their individual probational terms
- Reviewed activity reports with each individual
- Collected required documentation
- Administered breath alcohol and urinalysis drug tests
- Arranged follow up appointments
- Set up map and home arrest schedules in accordance with their probational terms
- Installed monitoring equipment and continually assessed equipment
ABA Behavioral Technician
BEHAVIORAL LEARNING CENTER
09.2018 - 02.2019
- Provided in-home behavioral therapy to children and adults with autism, developmental disabilities, and other social delays
- Participated in Clinical Review meetings for individuals on assigned caseloads
- Trained consumers and families with essential tools for modifying behaviors and developing independent living skills
- Attend to toileting and/or change soiled diapers/clothing as needed.
- Developed, followed, and documented children's progress following their Individual Personal Plan (IPP), as well as their current behaviors.
- While addressing challenging behaviors, instruct clients on communication skills, fostering play, establishing friendships, and enhancing independence in collaboration with program supervisor
- Applied ABA concepts such as shaping, prompting, extinction, and differential reinforcement to address skill deficits, teach socially appropriate replacement behaviors, and support families with autism.
Server
IHOP
12.2012 - 08.2018
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Education
Bachelor of Arts - Criminal Justice, Psychology
CALIFORNIA STATE UNIVERSITY BAKERSFIELD
Lancaster, CA2018
Associate of Arts - Criminal Justice
ANTELOPE VALLEY COLLEGE
Lancaster, CA2013
Skills
- Bilingual
- Employee Training
- Supervision of staff
- Case Management
- Treatment Planning
- Auditing
- Leadership
- Conflict Resolution
- Ambitious
- Multitasking
- Results-Driven
- ABA certified (RBT)
Timeline
Consumer Services Coordinator
North Los Angeles County Regional Center
10.2021 - Current
Program Coordinator
TARZANA TREATMENT CENTERS
12.2019 - 10.2021
Probation Case Manager
CORRECTIVE SOLUTIONS
02.2019 - 12.2019
ABA Behavioral Technician
BEHAVIORAL LEARNING CENTER
09.2018 - 02.2019
Server
IHOP
12.2012 - 08.2018
Bachelor of Arts - Criminal Justice, Psychology
CALIFORNIA STATE UNIVERSITY BAKERSFIELD
Associate of Arts - Criminal Justice
ANTELOPE VALLEY COLLEGE
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