Andrea Mojica
Lancaster,CA
Summary
A highly skilled and experienced consumer services coordinator with more than five years of experience working with adults and children with disabilities, mental health disorders, and forensically involved individuals seeking a management position where my organizational, communication, and management skills will be utilized. Ability to handle multiple priorities with a positive attitude and take on additional responsibilities to meet team objectives.
Overview
11
11
years of professional experience
Work History
Consumer Services Coordinator
North Los Angeles County Regional Center
Lancaster, CA
10.2021 - Current
- Coordinates and provides community-based services to persons with intellectual and developmental disabilities through the development, monitoring, and evaluation of individual program plans (IPPs) with a consumer-focused approach
- Compliance with NLACRC policies and procedures in documenting, completing forms and reporting
- Participate in interdisciplinary meetings with consumers, their families, providers, and advocates
- Rotate the duties of officer-of-the-day with other Service Coordinators, provide case coverage when needed and on-call services when required
- Assess barriers to service delivery and develop culturally sensitive strategies that embody trust, respect, and empathy
- Providing translation and interpretation services to Spanish-speaking families and English-speaking staff
- Creating/editing various documents using Microsoft Office and Adobe PDF Reader
- File and retrieve legal documents, records and reports
- Setting up and maintaining files including private and other sensitive data
- Authorize and terminate the purchase of services for clients with agency contracted vendors in accordance with their identified goals and agency policy
Program Coordinator
TARZANA TREATMENT CENTERS
12.2019 - 10.2021
- Responsible for overall day-to-day supervision of assigned case management staff including recruitment, training, supervision, performance review, and discipline, in collaboration with program director.
- Wraparound services to eligible Medi-Cal members with multiple chronic conditions as well as those with autism, schizophrenia, substance abuse disorders, forensic cases, and homeless consumers
- Led training sessions for staff, fostering knowledgeable and cohesive team environment
- Train newly hired Case Managers and oversee their work for quality assurance and thoroughness
- Organized and managed program development from conception through successful execution
- Assessed barriers to service delivery and formulated culturally sensitive strategies
Probation Case Manager
CORRECTIVE SOLUTIONS
02.2019 - 12.2019
- Managed high-volume misdemeanor caseloads of probationers and assisted them in transitioning to diversion programs
- Met regularly with probationers based on their individual probational terms
- Reviewed activity reports with each individual
- Collected required documentation
- Administered breath alcohol and urinalysis drug tests
- Arranged follow up appointments
- Set up map and home arrest schedules in accordance with their probational terms
- Installed monitoring equipment and continually assessed equipment
ABA Behavioral Technician
BEHAVIORAL LEARNING CENTER
Palmdale, CA
09.2018 - 02.2019
- Provided in-home behavioral therapy to children and adults with autism, developmental disabilities, and other social delays
- Participated in Clinical Review meetings for individuals on assigned caseloads
- Trained consumers and families with essential tools for modifying behaviors and developing independent living skills
- Attend to toileting and/or change soiled diapers/clothing as needed.
- Developed, followed, and documented children's progress following their Individual Personal Plan (IPP), as well as their current behaviors.
- While addressing challenging behaviors, instruct clients on communication skills, fostering play, establishing friendships, and enhancing independence in collaboration with program supervisor
- Applied ABA concepts such as shaping, prompting, extinction, and differential reinforcement to address skill deficits, teach socially appropriate replacement behaviors, and support families with autism.
Server
IHOP
12.2012 - 08.2018
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Education
Bachelor of Arts - Criminal Justice, Psychology
CALIFORNIA STATE UNIVERSITY BAKERSFIELD
Lancaster, CA2018
Associate of Arts - Criminal Justice
ANTELOPE VALLEY COLLEGE
Lancaster, CA2013
Skills
- Bilingual
- Employee Training
- Supervision of staff
- Case Management
- Treatment Planning
- Auditing
- Leadership
- Conflict Resolution
- Ambitious
- Multitasking
- Results-Driven
- ABA certified (RBT)
Timeline
Consumer Services Coordinator
North Los Angeles County Regional Center
10.2021 - Current
Program Coordinator
TARZANA TREATMENT CENTERS
12.2019 - 10.2021
Probation Case Manager
CORRECTIVE SOLUTIONS
02.2019 - 12.2019
ABA Behavioral Technician
BEHAVIORAL LEARNING CENTER
09.2018 - 02.2019
Server
IHOP
12.2012 - 08.2018
Bachelor of Arts - Criminal Justice, Psychology
CALIFORNIA STATE UNIVERSITY BAKERSFIELD
Associate of Arts - Criminal Justice
ANTELOPE VALLEY COLLEGE