Alexandra Ayon-Hernandez

· Managed an average of 65+ cases in various cities of San Bernardino County

· Connected families to local resources, including city, county, and state assistance, to address their specific needs.

· Managed communication between clients, families, and service providers to ensure effective support delivery.

managed consumer service operations to elevate consumer participation and community integration.

· Served as a primary point of contact between the company and its customers, maintaining professionalism at all times during interactions.

· Conducted annual meetings with every family using a person-centered center approach.

· Worked closely with families to devise an individualized program plan that outlines desired outcomes in all life areas.

Authored detailed reports derived from annual meetings to guarantee accuracy and pertinent support for service requests and resources.

· Supported families during Individualized Education Plan (IEP) meetings through advocacy in effort to ensure consumer receives best possible support that align with family goals.

· Collaborated with program manager to address family inquiries and service requests.

· Devised creative solutions for challenging consumer situations, fostering positive outcomes even in difficult circumstances.

· Worked closely with colleagues to gather and provide helpful resources to families

· Maintained up-to-date knowledge of available resources through regional centers and local communities.

· Attended regular company offered training and workshops to further uphold the person-centered approach.

• Managed club finances, ensuring accurate accounting of all income and expenses
• Maintained detailed records of every transaction, including bills and fundraising income
• Collaborated with club president to strategically allocate funds for optimal benefits to club and its members