Jessica Mack
North Port
Summary
Dynamic property management professional with extensive experience at Prime Vacation Rentals. Proven track record in property inspections and guest relations, leveraging strong attention to detail and problem-solving skills to enhance satisfaction. Successfully optimized operations, ensuring compliance with safety standards and improving maintenance efficiency. Committed to delivering exceptional service and fostering teamwork.
Overview
10
10
years of professional experience
Work History
Property Inspector
Prime Vacation Rentals
Anna Maria, FL
06.2020 - 09.2025
- Conducted comprehensive property inspections, ensuring compliance with safety and quality standards.
- Documented findings in detailed reports, identifying maintenance needs, housekeeping needs and potential issues.
- Collaborated with property management teams to prioritize repair and upkeep tasks.
- Utilized inspection software to streamline reporting processes and improve accuracy.
Property Success Supervisor
Prime Vacation Rentals
Anna Maria, FL
03.2022 - 01.2023
- Assisted with supervised daily operations to ensure seamless guest and owners experiences and property maintenance.
- Conducted regular inspections to ensure compliance with quality standards and safety regulations.
- Resolved guest and owners inquiries and concerns promptly to enhance satisfaction and loyalty.
- Managed inventory of supplies, optimizing procurement processes for cost-efficiency.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Supervised daily operations to ensure seamless guest experiences and property maintenance.
Reservation Specialist
Prime Vacation Rentals
Anna Maria, FL
05.2019 - 05.2020
- Managed guest reservations using property management systems to ensure accuracy and efficiency.
- Assisted clients in selecting properties, providing tailored recommendations based on preferences.
- Processed payments and handled inquiries regarding cancellation policies and terms of service.
- Developed and maintained strong relationships with guests, enhancing customer satisfaction ratings.
Recreation Leader
Ritz-Carlton
Sarasota, FL
07.2015 - 02.2018
- Coordinated recreational activities, enhancing guest engagement and satisfaction.
- Assisted in planning and executing special events, ensuring seamless operations.
- Monitored equipment and facilities for safety compliance, promoting a secure environment.
- Trained new staff on operational procedures and guest interaction protocols.
Education
State College of Florida
Bradenton, FLSkills
- Property maintenance
- Organization skills
- Teamwork and collaboration
- Time management
- Attention to detail
- Problem-solving
- Multitasking
- Reliability
- Self motivation
- Task prioritization
- Goal setting
Timeline
Property Success Supervisor
Prime Vacation Rentals
03.2022 - 01.2023
Property Inspector
Prime Vacation Rentals
06.2020 - 09.2025
Reservation Specialist
Prime Vacation Rentals
05.2019 - 05.2020
Recreation Leader
Ritz-Carlton
07.2015 - 02.2018
State College of Florida