Jessica Mackan
London,OH
Summary
Dedicated driver with a proven record in safe vehicle operation and timely deliveries. Skilled in route navigation and delivery record keeping to ensure customer satisfaction. Detail-oriented professional with extensive experience in managing vehicle operations and customer service. Expertise in inventory management and logistics coordination, resulting in enhanced delivery efficiency and client satisfaction. Hardworking professional with several years of professional driving experience. Well-organized in coordinating routes and loading vehicles. Excellent communication, customer service and multitasking skills with observant nature and strong safety focus. Valid license and clean driving history. Efficient professional with strong planning and problem-solving abilities focused on meeting demanding schedules with optimal routes. Familiar with inspecting vehicles and completing basic maintenance. Good recordkeeping abilities with strong attention to detail and systematic approach to meeting all transportation needs.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Driver
Samuel & Co
Lockbourne, OH
12.2025 - Current
- Operated delivery vehicles safely and efficiently across designated routes.
- Maintained accurate records of deliveries and vehicle inspections regularly.
- Loaded and unloaded cargo, ensuring proper handling of goods at all times.
- Assisted in training new drivers on company policies and navigation systems.
- Delivered goods and services to customers on time and in excellent condition.
- Communicated effectively with dispatch to coordinate timely pickups and drop-offs.
Property Manager
Lelo Properties
London, OH
12.2017 - Current
- Assisted in daily operations and team management.
- Managed daily operations of residential properties to ensure tenant satisfaction.
- Coordinated maintenance requests and vendor services for timely repairs.
- Conducted property inspections to maintain compliance with regulations and standards.
- Developed leasing agreements and ensured accurate documentation for tenant records.
- Implemented marketing strategies to attract prospective tenants and reduce vacancies.
- Trained and supervised staff on property management best practices and customer service.
- Facilitated communication between tenants and management to resolve issues effectively.
- Maintained financial records, including budgets, expenses, and rent collections for properties.
- Handled resident complaints and expedited maintenance requests.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Collected monthly assessments, rental fees, deposits and payments.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Processed evictions when necessary in accordance with state laws and procedures.
- Managed all maintenance requests from tenants in a timely manner.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Facilitated tenant paperwork processing and verification.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
- Met with prospective tenants to show property and assess applications or sign leases.
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Updated tenant and unit information to keep current in housing database.
- Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
- Advised owners on potential improvements or investments that could increase the value of their properties.
- Exercised direct supervision over property staff.
- Completed lease applications and verifications, notifying prospects of results.
- Built relationships with service vendors and submitted associated billing statements.
- Collected rent from tenants to pay maintenance and repair costs and other expenses.
- Solicited and analyzed bids for repairs, renovation and general maintenance.
- Drafted and monitored budgets for overall maintenance and operations.
- Worked with on-site and remote service providers to support tenants requesting accommodations.
- Developed and implemented effective leasing strategies to maximize occupancy rates.
- Developed marketing plans to promote vacant units through various channels such as online listings or print media ads.
- Implemented cost-cutting measures where appropriate in order to reduce overhead costs without compromising quality standards.
- Oversaw and monitored preventative maintenance and energy management inspections and programs.
- Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.
- Monitored market trends to ensure competitive pricing structures for units under management.
- Analyzed market conditions regularly to identify opportunities for improving operational efficiency.
- Organized regular meetings between owners and tenants to discuss any issues or concerns they may have.
- Provided guidance and support to junior team members in order to facilitate their professional development.
- Participated in industry conferences and events in order to stay abreast of new technologies related to property management practices.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Oversaw daily operations, maintenance, and administration of various properties.
- Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
- Prepared detailed budgets and financial reports for properties.
- Compiled and conveyed operational and financial data to regional manager.
- Met with clients to negotiate management and service contracts.
- Cultivated rapport with clients to meet expectations for high-end event space rentals.
- Directed collection of insurance premiums, taxes and incurred operating expenses.
- Supervised production of annual rent, operating expense, and real estate tax adjustments.
- Negotiated rates and prepared documents such as communization, pooling and production sharing agreements.
- Oversaw projects through timely inquiry response, event coordination and on-site support for feature film productions and events.
- Enhanced event space quality by partnering with construction crews and contractors to complete maintenance and repairs.
- Liaised between construction manager and tenant during build-out phase of tenant suite.
- Recommended clarifications and changes in program policies to director of property management.
- Met with landowners to secure access to mineral rights and facilitate company drilling on privately owned parcels.
- Met with committees to discuss and resolve legal and environmental issues.
Replenishment Manager
Micheals
Columbus , OH
09.2022 - 12.2024
- Managed inventory levels to ensure product availability and minimize stockouts.
- Trained staff on effective stock management procedures and best practices.
- Developed and implemented inventory control processes for improved efficiency.
- Ensured compliance with company policies in all replenishment activities and practices.
- Performed regular cycle counts to maintain accurate inventory records.
- Provided training for new staff members on operational procedures related to replenishment management.
- Maintained accurate records of all incoming shipments and monitored their progress through the distribution system.
- Created weekly, monthly and quarterly reports on the performance of replenishment processes.
- Developed and implemented replenishment strategies for inventory control to maximize sales and profit.
- Investigated any discrepancies between actual stock levels versus expected stock levels.
- Managed daily tasks related to ordering, receiving, storing, distributing, shipping, and merchandising products.
- Worked closely with other departments such as marketing or finance to develop promotional campaigns or pricing strategies that would drive sales growth.
- Coordinated with internal departments to ensure proper implementation of replenishment policies.
- Reviewed inventory stocking levels and helped coordinated return or transfer of excess inventory.
- Led team of inventory employees to receive and record new stock.
- Trained and developed staff on proper receiving, processing and stocking procedures.
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.
CFO
Oakhurst County Club
Grove City, OH
10.2016 - 11.2017
- Managed budgeting processes and financial forecasting across multiple departments.
- Oversaw financial reporting, ensuring compliance with regulatory standards and policies.
- Collaborated with executive team to align financial goals with business objectives.
- Implemented cost control measures to enhance overall profitability and efficiency.
- Evaluated investment opportunities and provided strategic recommendations to stakeholders.
- Monitored cash flows and identified areas of risk or opportunity.
- Directed treasury operations including cash management functions; monitored foreign exchange exposure risks.
- Prepared annual budget plans, quarterly forecasts, and monthly closing activities.
- Developed and implemented financial strategies to increase efficiency and reduce costs.
- Reviewed financial statements on a regular basis to ensure accuracy of reported information.
- Ensured timely filing of all required federal and state taxes; provided support during audits by regulatory agencies.
- Evaluated internal controls over financial reporting processes and ensured compliance with applicable laws and regulations.
- Cultivated relationships with banking institutions to secure favorable terms on loans and lines of credit.
- Analyzed financial data to identify trends and recommend solutions for improvement.
- Negotiated contracts with vendors, suppliers, customers, ensuring best value for company resources.
- Collaborated with senior management to develop long-term business objectives and plans.
- Developed comprehensive tax planning strategies that minimized liabilities while maximizing profitability.
- Worked closely with operations teams to ensure accurate cost accounting practices are followed.
- Coordinated financial statement reviews to coordinate variance reporting, analysis of year-to-date and forecast performance against expectations.
Skills
- Vehicle operation
- Route navigation
- Delivery record keeping
- Customer service
- Safe driving
- Inventory management
Certification
Quickbooks
Timeline
Driver
Samuel & Co
12.2025 - Current
Replenishment Manager
Micheals
09.2022 - 12.2024
Property Manager
Lelo Properties
12.2017 - Current
CFO
Oakhurst County Club
10.2016 - 11.2017