Jessica Maestas
Tooele,UT
Summary
Multi-talented Operations Strategy Analyst with 3 years of experience bringing background in financial administration, business development and operations leadership. Skilled at stepping into different areas with flexible and resourceful approach. Visionary project and program leader with exceptional problem-solving skills.
Overview
4
4
years of professional experience
Work History
Lead Operations Strategy Analyst, Issue Management
Discover Financial Services, DFS
West Valley City, UT
12.2022 - Current
- Developed strategic plans to optimize organizational performance, profitability, and customer satisfaction.
- Reviewed existing strategies and made recommendations for improvements or changes as needed.
- Delivered productive project management on complex issues.
- Stood up new team in issue management specializing in stopping customer harm. Collaborated with multiple areas to develop dashboards, templates, procedures, and controls.
LegUp Internship, Money Movement
Discover Financial Services, DFS
West Valley City, UT
06.2022 - 12.2022
- Led International wire transfer API initiative, reducing manual touchpoints and processing time by 4 hours per wires.
- Streamlined outbound wire intake process, removed paper option driving customers to submit via the web or mobile app.
- Managed recovery of funds ($1.3m) and issue resolution when third party system sent duplicate wire transfers.
Team Leader, Money Movement
Discover Financial Services, DFS
West Valley City, UT
12.2019 - 06.2022
- Offered training and support to keep team members motivated and working toward objectives.
- Maintained a positive work environment that promoted collaboration between team members.
- Provided coaching and feedback on employee performance, encouraging professional development.
Education
Bachelor of Science - Business Management
Wilmington University
New Castle, DE12-2023
Master of Science - Management Information Systems
Wilmington University
New Castle, DESkills
- Analytical Mindset
- Competitive Analysis
- Quantitative Analysis
- Innovation Management
- Organizational Skills
- Adaptability
- Self Motivation
- Task Prioritization
- Time Management
- Excellent Communication
- Continuous Improvement
- Decision-Making
- Teamwork and Collaboration
- Problem-Solving Abilities
References
References available upon request.
Timeline
Lead Operations Strategy Analyst, Issue Management
Discover Financial Services, DFS
12.2022 - Current
LegUp Internship, Money Movement
Discover Financial Services, DFS
06.2022 - 12.2022
Team Leader, Money Movement
Discover Financial Services, DFS
12.2019 - 06.2022
Bachelor of Science - Business Management
Wilmington University
Master of Science - Management Information Systems
Wilmington University