Jessica Maldonado
Lancaster,PA
Summary
Personable Customer Service Supervisor with background of effective leadership and excellent customer service. Facilitates effective departmental communication and coordination to drive productivity and customer satisfaction ratings.
Overview
3
3
years of professional experience
Work History
Caregiver
Faithful At Home Care
Lancaster, PA
10.2021 - 06.2022
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Costumer Service Supervisor
Walmart
Lancaster, PA
09.2017 - 04.2020
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Coached employees through day-to-day work and complex problems.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers
Education
Associate of Science - Nursing Practice
Ponce Paramedical College
Ponce, PR09.2006
Skills
- Customer Implementation
- Time Management
- Staff Training
- Handling Escalations
- Verbal and Written Communication
- Policy Enforcement
- Maintaining Clean Work Areas
Languages
Spanish
Full Professional
Timeline
Caregiver
Faithful At Home Care
10.2021 - 06.2022
Costumer Service Supervisor
Walmart
09.2017 - 04.2020
Associate of Science - Nursing Practice
Ponce Paramedical College
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