Jessica Maldonado
East New York,NY
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Self directed and determined employee who drives organization growth through innovative strategies. Observant, effective and quick at decision making in order to maintain and provide an excellent client experience. Excellent time management. Collaborative and Enthusiastic team member. Detail oriented. Adaptive, compliant and attentive. Passionate about healthcare and an eager to learn mindset.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Everly Health /Account Manager
EverlyHealth
New York
11.2020 - Current
- Serve as the knowledge expert to meet client needs by utilizing internal capabilities to maximize client satisfaction and growth.
- Prepare program documentation, regular status reports, and other communications to internal and external stakeholders.
- Analyze account details such as usage and sales data to develop an accurate sales forecast
- Retain high-value accounts through effective customer solutions and educating clients on new products or services to increase customer engagement with brand.
Patient Care Coordinator
PWN Health
, York
09.2017 - 10.2020
- Facilitated email correspondence to clients, physicians, and patients
- Coordinated and scheduled nation wide physician virtual consults.
- Corresponded with labs to resolve test result issues on behalf of clients and patients
- Trained Patient Service Representatives on all clinical projects requiring outreach.
Patient Service Representative
PWN Health
New York, United States
09.2017 - 12.2017
- Performed patient outreach on critical results as per protocol.
- Produced reporting for applicable tests to various departments of health
- Provided patient support and worked with internal teams to de-escalate situations with unsatisfied patients.
Crew Member
Trader Joe’s
New York, NY
03.2015 - 08.2019
- Oversee open and closing store process
- Train new Crew Members on proper protocols and tasks
- Recruit and interview new staff members
- Maintain store appearance by performing maintenance duties
- Schedule and complete product orders
Education
Bachelor of Science - Nursing
New York City College of Technology
New York, NY05.2020
Associate of Science - Nursing
Kingsborough Community College
New York, NY06.2015
Skills
- Account Development
- G Suite
- Sales Force
- Retention Strategies
- Account Planning
- Teamwork and Collaboration
- Stakeholder Relationships
- Microsoft Office
Certification
Registered Nurse (RN)
Timeline
Everly Health /Account Manager
EverlyHealth
11.2020 - Current
Patient Service Representative
PWN Health
09.2017 - 12.2017
Patient Care Coordinator
PWN Health
09.2017 - 10.2020
Crew Member
Trader Joe’s
03.2015 - 08.2019
Bachelor of Science - Nursing
New York City College of Technology
Associate of Science - Nursing
Kingsborough Community College
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