Jessica Malone

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Streamlined office operations by implementing efficient filing systems and organizational strategies.
• Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
• Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
• Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
• Controlled finances to lower costs and keep business operating within budget.
• Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
• Managed compliance to keep organization operating within legal and regulatory guidelines.
• Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
• Maintained professional demeanor by staying calm when addressing unhappy or angry patients.

• Administered eye medications for dilation and treatment.
• Maintained compliance with HIPAA regulations regarding patient privacy while handling sensitive medical information daily.
• Operated and maintained ophthalmic equipment in alignment with safety procedures.
• Increased patient comprehension of treatment plans by effectively explaining procedures and addressing concerns.
• Ensured accurate patient records by diligently updating electronic health information systems with test results and medical histories.
• Checked patient vision, field, fundus, and other aspects for ophthalmologist.
• Obtained optical pressures, checked visual acuities and administered slit lamp exams to identify issues.
• Assisted in the diagnosis of ocular conditions by performing various tests such as visual acuity measurements, tonometry readings, and optical coherence tomography scans.
• Enhanced clinic efficiency by maintaining clean and organized examination rooms, ensuring proper equipment functionality.

Utilize Tribute software to compose quotes and process purchase orders for approximately 30 clients in the Fort Wayne area, specializing in a wide variety of industrial and mobile equipment

• In a month’s time will process anywhere between $100,000-$200,000 sales
• Work closely with three salesmen to ensure the clients are cared for accurately and in a timely fashion
• Most of the clients are manufacturers who rely on us during crucial times such as a breakdown on their assembly line
• Communicate with vendors in regards to checking prices, lead times, and processing rush orders
• For custom made items, work closely with the salesman to devise a configuration in a linear pricing program that displays in great detail the specifications for the vendor to follow in order to create the part needed
• Research parts and provide data sheets as needed
• Maintain all records of communication through a program called Global Search.

• Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
• Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
• Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
• Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
• Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
• Coached employees through day-to-day work and complex problems.
• Streamlined check-in and check-out processes for faster service, resulting in higher guest satisfaction scores.
• Maintained a clean and organized work environment, promoting a professional image of the hotel to guests.
• Prepared reports to assist business leaders with key decision making and strategic operational planning.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Resolved customer problems and complaints.
• Handled cash transactions and maintained sales and payments records accurately.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Corresponded with clients through email, telephone, or postal mail.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.
• Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
• Assisted with onboarding new clients and securing paperwork completion.
• Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.

• As an Administrative Assistant I facilitated personal records, licenses, accreditations, benefits packages, and payroll adjustments for 130 employees
• Maintained internal employment notifications, employment verifications process, and background checks on all new employees
• Physician liaison for 24 physicians addressing problem solving and conflict resolutions
• Managed office supply orders for the facility on a weekly basis
• Organized monthly administrative meetings, planned webinars, maintained conference room and minor procedure room schedules
• Performed basic accounting functions by processing accounts payable and receivable ledgers
• Maintain the autoclave by performing weekly spore testing and monthly cleanings
• As an Ophthalmic Technician, performed a number of medical tasks and procedures working with both patient and doctors
• Work up exams for patients
• Prepped patients for procedures such as intravitreal injections and laser treatments, as well as performed Ocular coherence tomography scans and B scans
• Assisted with retinal detachment repairs that consisted of injecting a gas bubble and Cryotherapy
• Scheduled surgeries and discussed with the patients what their surgery involves and post operation instructions as necessary
• Scribed for physician
• Managed the injection inventory
• Maintained medical invoices and ensured bills were paid.

• Answer calls on a daily basis from all over the country and assisting policyholders with their requests
• Assisting customers with adding/replacing/changing vehicles/drivers to their policy
• Rewriting policies for different states and following that state’s guidelines in completing that change for when the policyholder moves
• Being the professional agent and advising customers on state guidelines that they may not be aware of and finding the best solutions for their policy so that they stay in compliance with their policy and saving the most money as well
• Inform customers on various benefits that are valuable to their policy and persuade them to purchase these benefits.

• Maintained an office of 9 fulltime therapists and several PRN therapists
• In depth knowledge, documentation and data collection for Medicare pay rate statistics
• Played key role in preparing payroll, weekly clinical, and ARD assessment reports
• Communicated daily with all department heads concerning admission and discharge of all patients
• Functional knowledge of managing day to day operations of all patient activities, appointments, and confidential records.