Jessica Maloney
Eau Palm Beach Resort & Spa
Greenacres,FL
1
Certification
22
years of professional experience
Skilled hospitality professional adept at managing banquet operations and ensuring seamless event execution. Strong focus on team collaboration, adaptability, and delivering results. Expertise in coordinating staff, overseeing event setups, and maintaining high standards of service. Renowned for reliability and effective communication, ensuring client satisfaction and successful events.
Professional event management specialist with experience in coordinating and overseeing large-scale banquets. Skilled in logistics, vendor coordination, and guest satisfaction, ensuring seamless event execution. Known for strong team collaboration, adaptability, and results-driven approach. Adept at managing diverse teams, optimizing resources, and maintaining high standards of service.
Work History
Food and Beverage Captain
4 Years 9 Months- Banquet Captain for a luxury hotel. Organize and execute events for both social and catering functions. Manage staff and bars for events in the hotel ranging from small corporate events to large weddings as well as corporate gatherings.
- Trained bartenders and serving staff on drink preparation, portion control, and service procedures.
- Monitored inventory levels, ordered supplies, and reduced shortages across bar and beverage stations.
- Scheduled staff coverage, coordinated shifts, and maintained smooth service during peak business periods.
- Inspected beverage equipment, addressed maintenance issues, and coordinated repairs to prevent downtime.
- Enforced responsible alcohol service policies and verified compliance with age-restriction requirements.
- Improved workflow efficiency by standardizing opening, closing, and restocking procedures.
- Coordinated inventory for daily operations and special events.
- Enhanced customer satisfaction by efficiently managing beverage inventory and ensuring timely beverage service.
- Ensured strict compliance with all health code regulations, leading to consistently high inspection scores for the department.
- Oversaw work of multiple bartenders, beverage servers and bar attendants.
- Conducted regular performance evaluations for staff members, providing constructive feedback for continuous improvement opportunities.
- Trained and developed beverage staff on proper techniques, knowledge and skills.
- Managed daily shift operations, contributing to the smooth running of the beverage department and maintaining high levels of customer satisfaction.
- Controlled beverage budgets by forecasting needs, controlling expenses and eliminating waste.
- Supervised food and beverage operations, ensuring service standards, cleanliness, and guest satisfaction across shifts.
- Trained staff on POS procedures, sanitation protocols, and service workflows to improve consistency and accuracy.
- Supervised banquet staff during event setup, service, and breakdown.
- Coordinated with kitchen and sales teams to execute banquet timelines.
- Trained servers on service standards, sequence, and guest expectations.
- Monitored floor operations to maintain quality, pace, and presentation.
- Resolved guest concerns quickly to preserve service satisfaction.
- Managed staffing assignments and coverage for banquet functions.
- Inspected event spaces for cleanliness, readiness, and compliance.
- Directed post-event breakdown, inventory return, and equipment organization.
- Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
- Handled client inquiries promptly and professionally, fostering excellent rapport and driving repeat business.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Collaborated with culinary teams to design customized menus, meeting the specific needs of clients and guests.
- Coordinated with event planners for seamless event organization, leading to increased positive reviews.
- Implemented inventory control procedures for banquet equipment and supplies, reducing waste and associated costs.
- Coordinated large-scale banquet events, ensuring seamless execution by effectively managing event staff.
- Maintained meticulous event records, ensuring accurate billing and inventory management.
- Enhanced event ambiance with creative table settings and decor arrangements.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
Conference Concierge
1 Year 4 Months- Assist conference and catering sales with group activities and daily events
- Set and execute BEO daily orders
- Assist with inventory according to BEO for special events
- On property contact for meeting planners assisting with activities, dining, transportation and facilitating room categories
- Pre arrival calls to confirm itinerary for Future guests
- Create menus for events and banquets
- Daily guest communication
- Coordinated conference arrivals, departures, and agenda changes with banquet, catering, and front desk teams.
- Anticipated guest needs, arranging meeting materials, amenities, and special requests with prompt follow-through.
- Coordinated conference schedules, room assignments, and attendee requests with high attention to detail.
- Assisted guests with registration, directions, and event information to ensure smooth conference experiences.
- Resolved onsite service issues promptly, maintaining professional communication with vendors and participants.
- Managed reservation changes, special accommodations, and last-minute updates across multiple event spaces.
- Liaised with catering, housekeeping, and AV teams to support seamless conference operations.
- Monitored lobby activity and conference flow, anticipating needs and reducing service delays.
- Trained new concierge staff on guest service standards, procedures, and event protocols.
- Maintained accurate records for attendee support, room status, and daily conference logistics.
- Collaborated with hotel staff to guarantee top-notch customer service for conference attendees.
- Compiled post-conference reports detailing insights into attendee feedback and recommendations for future improvements.
- Provided exceptional customer service to conference attendees, resolving issues promptly and courteously.
- Utilized strong organizational skills to manage multiple tasks simultaneously, maintaining efficiency under pressure.
- Promoted a safe environment by monitoring meeting spaces for potential hazards and addressing any issues promptly.
- Maintained detailed records of all conference-related expenses, supporting effective budget management.
- Regularly updated conference materials including signage, digital displays, agendas ensuring accuracy at all times.
- Assisted speakers in preparing presentations and ensured their needs were met throughout the event.
Lead Bartender/Trainer
3 Years 1 Month- Preparing alcoholic and non alcoholic beverages for patrons
- Mixing and serving drinks to our guest specific wishes
- Interacting with customers in a friendly and courteous manner set by Marriott
- Receives payments cash, credit, room charge and hands change to guest
- Checking customer ID to make sure they are of legal drinking age
- Complying with federal and state food and beverage regulations
- Communicating effectively with special care and other large group settings
- Taking and creating multiple drinks at once including service bar
- Conducting proper housekeeping and sanitizing to ensure the proper cleanliness to the bar area
- Maintaining full knowledge of the menu and promotions daily
- Worked diligently to assist co workers when necessary
- Responsible for training new employees
- Developing excellent guest relations
- Nominated for guest for life two times
- Recognized for many "way to go" from past guests
- Trained bartenders on cocktail recipes, service standards, and responsible alcohol service.
- Led bar service operations, maintaining consistent drink quality and efficient guest turnaround.
- Monitored inventory levels, restocked supplies, and reduced waste through careful product handling.
- Managed cash handling, reconciled receipts, and maintained accurate end-of-shift reports.
- Coordinated with servers and kitchen staff to support smooth order flow and guest satisfaction.
- Resolved guest concerns quickly, preserving service quality and positive bar atmosphere.
- Enforced sanitation, safety, and alcohol compliance standards throughout bar operations.
Concierge
8 Years 4 Months- Greet guest in hotel and make sure they feel welcome. Good communication and interpersonal skills, organization, attention to details, customer service. IT knowledge and literacy. Multi tasked.
- Expert multitasker, handling travel arrangements, reservations and guest accommodations efficiently
- Strong ability to respond effectively to unusual and emergency situations
- Good oral and written communication skills
- Lateral service and task force at other properties
- General office duties
- Answered multi line phone system
- Fostered 20% increase in customer loyalty by implementing interaction improvements
- Built and maintained healthy relationships while interfacing confidently with people of diverse levels and backgrounds
- Responsible for guaranteeing customer satisfaction by ensuring top notch customer service, listening to the voice of the customers, resolving customer complaints and providing advice and recommendations based on customer needs.
- Assisted and advised customers regarding usage and benefits of property
- Excellent customer service skills and positive attitude as demonstrated by receiving employee of the month in four consecutive months
- Supervised concierge team, assigning coverage and maintaining consistent guest service standards.
- Coordinated VIP arrivals, special requests, and personalized local recommendations.
- Trained staff on property knowledge, service protocols, and conflict resolution.
- Resolved guest concerns promptly, preserving satisfaction and service continuity.
- Monitored service quality, correcting deficiencies and reinforcing professional etiquette.
- Enhanced guest satisfaction by promptly addressing inquiries and providing personalized recommendations.
- Implemented new procedures to optimize concierge team performance, resulting in higher guest satisfaction ratings.
- Contributed to the hotel''s revenue growth by successfully upselling premium services, partnering with local businesses, and coordinating special events for guests.
- Managed scheduling for concierge staff members, balancing workload effectively while accommodating employee needs when possible.
- Handled escalated situations effectively by taking ownership of issues and providing solutions to ensure guest satisfaction.
- Promoted positive work environment among employees by encouraging teamwork and open communication leading towards a more productive work atmosphere.
Education
Skills
Guest Relations
Osha safety
Customer service
Five Star Forbes Training
Micros POS
Upselling
Multi-line Phone Systems
Aloha pos
Leadership
Food/beverage
Office Administration
Bartending
Management
Banquet Experience
Marketing
Barback
Mixologist
Food service
Problem solving
Team management
Banquet setup
Team member development
Staff leadership
Staff supervision
Staff management
Exceptional leadership
Employee development
Food safety
Food safety and sanitation
Corporate event Supervisor
Table setting expertise
Dietary restriction compliance
Menu development
Venue coordination
Beverage management
Corporate event coordination
Staff training
Relationship building
Cash handling
Staff scheduling
Teamwork and collaboration
Attention to detail
Excellent communication
Microsoft Excel
Safety training
Professionalism
Inventory control
Point of sale POS software
Work station assignments
Time management
Multitasking Abilities
Reliability
Organizational skills
Active listening
Personal Information
Work Permit: Authorized to work in the US for any employer
Additional information
- Salesforce
- Opera
- Alice
- Outlook
- Professional Skills
- Problem Solving Advanced
- Food service Advanced
- Sales Advanced
- Customer service Advanced
- OSHA Safety Advanced
- Food/Beverage Advanced
- Serve safe Advanced
Certification
Forbes Training
Serve Safe Food Handling Certified
Alchol Compliance Certified
CPR Certified
Timeline
Food and Beverage Captain
Eau Palm Beach Resort & Spa
01.2022 - CurrentRead More
Conference Concierge
Eau Palm Beach Resort & Spa
09.2020 - 01.2022Read More
Lead Bartender/Trainer
Marriott's Crystal Shores
07.2017 - 08.2020Read More
Concierge
The Ritz Carlton
12.2004 - 04.2013Read More
Barron Collier Highschool
Read More