Jessica Mangum
Brenham,TX
Summary
Dynamic professional with a goal-oriented mindset and strong organizational skills, experienced in enhancing customer satisfaction at Little Caesars. Proven ability to improve operational efficiency and accuracy in cash management, while fostering teamwork and collaboration. Adept at multitasking and problem-solving, ensuring a positive experience for both customers and staff.
Overview
2019
2019
years of professional experience
Work History
Opener
SUBWAY®Restaurants
05.2017 - 11.2018
- Commenced business activities each day.
- Completed administrative tasks for the preceding day.
- Completed bank drop and managed associated paperwork.
- Organized and prepped ingredients for high-demand breakfast and lunch periods.
- Ensured timely completion of customer orders.
- Ensured customer satisfaction through friendly service.
- Managed systematic arrangement of delivered inventory.
Assistant Manager
Little Caesars
05.2016 - 05.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Clothing Pricer
Goodwill
2013 - 2014
- Prepared clothing items with pricing for retail presentation.
- Researched current market prices to determine accurate valuations for secondhand clothing.
- Organized inventory to meet sales floor needs.
- Facilitated donation process and customer support.
Float Staff Member
Faith Mission Higgan Branch
2011 - 2012
- Adapted quickly to various roles within the organization, showcasing versatility and willingness to learn new tasks.
- Contributed to increased sales by suggesting appropriate products or services based on customer needs
- Assisted in maintaining a clean and organized environment, ensuring a pleasant experience for customers.
- Enhanced customer satisfaction by providing efficient and timely service as a float staff member.
- Maintained inventory levels through regular checks, ensuring adequate stock for daily operations.
- Built rapport with customers through friendly conversation, leading to higher levels of trust in the establishment''s services provided.
- Helped to achieve company goals by consistently meeting and exceeding performance targets in various roles within the organization.
- Enhanced furniture condition for increased sales.
- Provided excellent service in a dining environment.
- Performed assistant duties for manager without official title.
Education
GED - Material Handling
Gary Job Corps
San Marcos, TX06.2006
Skills
- Goal-oriented mindset
- Data entry proficiency
- Resilience under pressure
- Cross-selling expertise
- Building rapport
- Up-selling strategies
- Teamwork and collaboration
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
Timeline
Opener
SUBWAY®Restaurants
05.2017 - 11.2018
Assistant Manager
Little Caesars
05.2016 - 05.2017
Clothing Pricer
Goodwill
2013 - 2014
Float Staff Member
Faith Mission Higgan Branch
2011 - 2012
GED - Material Handling
Gary Job Corps