Jessica Manzo Murillo
Carmen Events
Modesto,CA
7
years of professional experience
Dynamic catering server with exceptional guest service skills. Proven ability to adapt in fast-paced environments while maintaining cleanliness and organization. Committed to creating memorable experiences for guests.
Work History
Catering Server
5 Years 1 Month- Delivered exceptional service during events, ensuring guest satisfaction and timely food presentation.
- Assisted in setting up and breaking down event spaces, maintaining organization and cleanliness.
- Collaborated with kitchen staff to coordinate meal service, ensuring accuracy in orders and dietary restrictions.
- Adapted to fast-paced environments, effectively handling multiple tasks during high-volume events.
- Fostered positive relationships with clients by addressing concerns promptly and professionally during events.
- Assisted in event setup and teardown, ensuring a smooth transition between functions.
- Provided friendly, courteous service to create memorable moments for guests.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Demonstrated flexibility in adapting to last-minute changes in menu items, guest count, or event timeline to maintain a high level of service quality.
- Maintained a clean and organized work environment, ensuring compliance with health and safety regulations.
- Received positive feedback from clients regarding attention to detail, promptness, and overall professionalism during catered events.
- Loaded and unloaded delivery van carefully to maximize efficiency.
- Collaborated with kitchen staff to ensure accurate and timely delivery of menu items.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Utilized proper food handling techniques to establish safety and quality of food served.
Cashier
5 Months- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of the cashier area to enhance customer experience.
- Assisted customers with inquiries, providing information on products and services offered.
- Handled cash management duties, including balancing cash register at shift end.
- Collaborated with team members to ensure smooth operations during peak hours.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Supported marketing initiatives by setting up and maintaining promotional displays.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
Restaurant Busser
5 Months- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted servers in delivering food and beverages efficiently during peak hours.
- Set and reset tables quickly, ensuring readiness for incoming guests.
- Communicated effectively with kitchen staff regarding order status and special requests.
- Supported restaurant operations by adhering to health and safety standards consistently.
- Engaged with guests to address needs, fostering a welcoming atmosphere throughout dining experience.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Maintained a clean and safe dining environment by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.
- Supported the overall dining experience by setting up tables with appropriate silverware, glassware, and linens.
- Contributed to smooth restaurant operations by promptly resetting tables for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Increased efficiency in table turnover by quickly clearing dirty dishes and preparing tables for the next guests.
- Helped servers expedite food orders during busy hours by running food from the kitchen quickly and accurately.
Education
No Degree
Skills
Stress tolerance
Guest service
Strong communication skills
Cleaning and sanitizing
Cleaning skills
Order taking
Food safety
Exceptional customer service
Safe food handling
Flexible schedule
Event setup and breakdown
Beverage service
Food presentation
Sanitation standards
Guest relations
Event setup
Cleanliness maintenance
Table bussing
Hand-eye coordination
Food assembly
Supply restocking
Hospitality and accommodation
Station stocking
Tray passing
Delivering food
Beverage delivery
Buffet experience
Menu offerings
Customer service
Time management
Menu memorization
Cash handling
Relationship building
Order accuracy
Positive attitude
Multitasking and organization
Punctual and reliable
Clear communication
Team collaboration
FLUENT IN LANGUAGE
Timeline
Catering Server
Carmen Events
07.2021 - CurrentRead More
Cashier
Texaco Gas Station
07.2020 - 12.2020Read More
Restaurant Busser
Indian Hotspot
11.2019 - 04.2020Read More
Come Back Kids
No Degree
Read More