Jessica Maria Santin
Nashville,TN
Summary
Experienced, hardworking and dedicated costumer-oriented Server Assistant, Hostess and Barista. Great background in serving, interacting professionally and warmly with guest. Strong organizational skills, anticipating guest needs in fast-paced environment and ensuring seamless dining experience. Problem-solving and proactivity. Focused attention to detail and accuracy. Motivated and willing to bring my talents to contribute to the development of the company by sharing my knowledge, collaborating effectively with my team, and maintaining restaurant standards..
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server Assistant, Hostess and Barista
Thompson Hotel by Hyatt
Nashville, TN
08.2024 - 08.2025
- Delivered food and beverages promptly, supporting efficient dining experiences for guests.
- Collaborated with kitchen staff to coordinate meal timing and special requests effectively.
- Assisted servers with carrying food from kitchen to tables, refilling drinks, and clearing away dirty dishes.
- Supported training of new staff in proper service procedures and restaurant standards.
- As a Hostess greeted guests warmly, ensuring a positive first impression. Managed reservations, set up tables and chairs for parties and large groups. Organized menus, optimizing table assignments for efficiency.
- As a Barista prepared high-quality coffee beverages according to customer specifications. Operated espresso machines and restocked supplies. Engaged customers in friendly conversation to enhance their experience. Handled cash transactions accurately.
Assistant Waitress
Sacy Grill Steakhouse - Brazil
Itapetininga, SP
11.2023 - 04.2025
- Assisted the waiter delivering food and beverages. And promptly addressed additional requests or corrected issues providing excellent customer service.
- Cleared, cleaned, setup tables, polishing glasses and silverware.
- Ensured that all areas are kept clean and organized during shifts.
Assistant waitress
Royal Caribbean Group - Celebrity Cruises
Miami, FL
05.2023 - 11.2023
- Organized and prepared table set ups to open on time, delivered beverages, desserts and bread.
- Transported dishes and soiled dishes from the restaurant to the galley.
- Provided a friendly and professional service to the guests following Forbes standards.
- Assisting the waiter in any special requests and anticipated guest`s needs.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection and any allergies.
Assistant waitress
Sacy Grill Steakhouse
Itapetininga, SP
01.2019 - 04.2023
- Assisted the waiter delivering food and beverages. And promptly addressed additional requests or corrected issues providing excellent customer service.
- Cleared, cleaned, setup tables, polishing glasses and silverware.
- Ensured that all areas are kept clean and organized during shifts.
Restaurant Hostess
Belmond Hotel das Cataratas
Foz do Iguaçu, PR
03.2018 - 11.2018
- Greeted guests warmly at the restaurant with excellence following Forbes Standards and escorted them to their tables.
- Maintained cleanliness and organization of the menus and the hostess station.
- Addressed guest inquiries and concerns with professionalism and care.
- Answered the phone, managed restaurant reservations and special requests.
Front Desk Receptionist
Mabu Thermas Grand Resort - Brazil
Foz do Iguaçu, PR
03.2017 - 10.2017
- Greeted and welcomed guests upon arrival at the luxury resort.
- Managed check-in and check-out procedures for hotel guests efficiently.
- Provided concierge services by recommending local attractions and dining options.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Performed data entry into computer systems to maintain accurate records of customer information. Answered phone calls and redirected callers to the appropriate department.
Education
Bachelor - Elementary Education
Fapi Faculdade De Pinhais
Guaira, PR, Brazil01.2011
Skills
- Food and beverage service
- Anticipating guest`s needs
- Table bussing and organization
- Customer engagement
- Reservation management
- Positive guest interactions
- Attention to detail
- Cleanliness standards
- Cash handling
- Willing to learn
- Positive and friendly attitude
- Teamwork and collaboration
- Problem solving
Personal Information
Date of Birth: 11/26/1983
sAddress: 622 3rd Ave South, Sobro - Nashville -TN
Complementary Degrees And Skills
- TOEFL 2006
- Certificate of Proficiency in English Language 2005
- STCW
- CBSN
- CFPN
- Microsoft Office
Languages
English
Full Professional
Portuguese
Native/ Bilingual
Spanish
Professional
Certification
- One year J1 Training Program at Thompson Hotel by Hyatt in Nashville-TN
- TOEFL (Test of English as a Foreign Language)– 2006
- Certificate of Proficiency in English Language – 2005
- STCW (Certification and Watchkeeping for Seafarers)
- CBSN (Basic ship safety course)
- CFPN (Ship familiarization and protection course)
- Microsoft Office
References
References available upon request.
Timeline
Server Assistant, Hostess and Barista
Thompson Hotel by Hyatt
08.2024 - 08.2025
Assistant Waitress
Sacy Grill Steakhouse - Brazil
11.2023 - 04.2025
Assistant waitress
Royal Caribbean Group - Celebrity Cruises
05.2023 - 11.2023
Assistant waitress
Sacy Grill Steakhouse
01.2019 - 04.2023
Restaurant Hostess
Belmond Hotel das Cataratas
03.2018 - 11.2018
Front Desk Receptionist
Mabu Thermas Grand Resort - Brazil
03.2017 - 10.2017
Bachelor - Elementary Education
Fapi Faculdade De Pinhais