Jessica Marquez

• Developed patient-centered care plans focused on achieving the most appropriate level of care while promoting independence.
• Increased utilization of social service programs by effectively identifying and initiating referrals for financial, psychosocial, community, and state supportive services
• Ensured seamless coordination and communication across all stages of care
• Ensured expeditious access to coordinated care and services by effectively communicating necessary health-related information to stakeholders.
• Advocated for patients and families, ensuring their needs and choices were fully supported by the health care team.
• Enhanced customer satisfaction by promptly responding to inquiries and professionally addressing concerns.
• Collaborated alongside department leaders in the development of strategic plans that aligned with the organization's overall objectives, fostering a unified effort towards shared goals.
• Achieved seamless project execution and enhanced outcomes through coordination of cross-functional teams.

Responsible for Laboratory

• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• COVID 19 Rapid Test Validator
• FIT Test Validator -N95 Mask
• DM Medication Adherence Reports and management
• Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
• Documented vital signs and health history for patients in clinic and hospital environments.
• Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
• Directed patients to exam rooms, fielded questions and prepared for physician examinations.
• Prepared and administered medications to alleviate patient symptoms.
• Performed or scheduled preventive maintenance on equipment to promote longevity of use, troubleshooting technical issues and coordinating repairs.
• Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
• Taught patients about medications, procedures and care plan instructions.
• Sanitized, restocked and organized exam rooms and medical equipment.
• Called and faxed pharmacies to submit prescriptions and refills.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Collected and documented patient medical information such as blood pressure and weight.
• Directed patients to examining rooms and coordinated transportation assistance as necessary.
• Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
• Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
• Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
• Explained procedures to patients to reduce anxieties and increase patient cooperation.
• Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
• Performed clerical duties, such as word processing, data entry, answering phones and filing.
• Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.
• Oriented and trained new staff on proper procedures and policies.
• Prepared lab specimens for diagnostic evaluation.
• Maintained detailed records of test results by entering data and patient information into computer.
• Measured patient spirometry.
• Implemented care and efficiency improvements to support and enhance office operations.

• As your Phlebotomist I will verify test requisitions by comparing information with nursing stations ; bringing discrepancies to the attention of unit personnel also verify patient by reading patient identification.
• Obtain blood specimens by performing venipuncture and capillary punctures.
• Maintain specimen integrity by using aseptic technique, following department procedures; observing isolation procedures.
• Track collected specimens by initialing, dating, and noting times of collection; maintaining daily tallies of collections performed.
• Maintain quality results by following department procedures and testing schedule; recording results in the quality-control log; identifying and reporting needed changes.
• Maintain a safe, secure, and healthy work environment by following standards and procedures; complying with legal regulations.
• Resolve unusual test orders by contacting the physician, pathologist, nursing station, or reference laboratory; referring unresolved orders back to the originator for further clarification; notifying supervisor of unresolved orders.
• I will enhances health care practice reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Works Cerner Millennium BAC screening/drug screen collection understanding Bilingual (Spanish) Calm under pressure Analytical thinker Exceptional attention to detail Venipuncture & Capillary Blood Collection & Handling Safety Medical Records Review Blood Specimen Storage Patient & Donor, Prepared specimens for analysis and established proper chronological priorities in testing.
• Identified abnormal test results and referred them to the Clinical Laboratory Scientist for further review.
• Carefully reviewed test results for accuracy.
• Quickly responded to and resolved all customer service issues in a timely manner.
• Executed hematological tests, including red and white blood cell counts, sickle cell tests, hemoglobin estimations, fragility tests, coagulation time and clot retraction time.
• Ordered supplies, obtained pricing and quotes, prepared purchase requests and maintained an organized expense log.
• Managed specimen sample handling, receiving, storage and inventory.
• Processed clinical specimens, including from lymph nodes, spleen, and peripheral blood, for laboratory testing and archiving.
• Actively maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third party requirements regarding billing.
• Interacted with providers and other medical professionals regarding billing and documentation policies, procedures and regulations.
• Thoroughly researched newly identified diagnoses and/or medical procedures to expand skills and knowledge.

• In compliance with SOPs, performed all aspects of the pheresis procedure and plasma collection, including donor set-up, donor monitoring and donor disconnect In compliance with SOPs and Food & Drug Administration (FDA) guidelines, performed venipuncture on donors to begin pheresis process Evaluated vein performance of the donor to identify possible problems; makes necessary corrections in order to expedite donation time and ensure product quality and donor safety.
• Ensured donation process was efficient and maked adjustments when necessary to make the process a positive experience for the donor Educated new donors on the use of therapeutic products made from donated plasma.
• Explained the screening process, the health screening tests performed, the appointment system, donation fees, center policies, proper nutrition and any other information pertinent to the donor.
• Ensured that all donor questions are answered timely, accurately and professionally Maintained alertness to any reaction by donors and assists with reactions or notifies appropriate staff Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events Required to perform calibrations and verify that maintenance has been performed as outlined in the SOPs.
• Required to respond to and resolve complex equipment alarms or donor issues Troubleshoot equipment failures.
• Creates incident documentation, removed and/or replaces equipment from service Monitored donor flow on the donor floor to assure continuous turnover Collected venipuncture samples or whole blood samples from donors for testing Ensured the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs) Understood the policies and procedures associated with hyper immune programs at the center if applicable Maintained clean efficient work environment, and ensured sufficient operating supplies and forms are available as needed.
• Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures.
• Promotes safety in all actions Maintained confidentiality of all personnel, donor and center information.

• Administers medications by injection, orally, and other pre-determined methods with the exception of research drugs as determined by the Medical Department.
• Checks prescribed dosages against specified limits. Observes and reports adverse reaction to medication.
• Recognizes the need for emergency care; initiates life saving action in emergencies and alerts the nurse- in-charge or physician.
• Measures and records vital signs; records bed care procedures, treatments, indications and nourishment provided and output.
• Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
• Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.

• Prepared patients for the health care visit by directing and/or accompanying them to the examining room; providing examination gowns and drapes; helping them to position themselves for the examination and/or treatment; arranging examining room instruments, supplies, and equipment.
• Verified patient information by interviewing patient; reviewing and/or recording medical history; taking vital signs; confirming purpose of visit or treatment.
• Supported patient care delivery by helping health care providers during examinations; preparing laboratory specimens; performing basic laboratory tests on the premises; disposing of contaminated supplies; sterilizing medical instruments; administering medications on the premises; authorizing drug refills as directed; telephoning prescriptions to pharmacies; drawing blood; preparing patients for x-rays; taking electrocardiograms; removing sutures; changing dressings.
• Educated patients by providing medication and diet information and instructions; answering questions.
• Completed records by recording patient examination, treatment, and test results.
• Kept supplies ready by inventorying stock; placing orders; verifying receipt.
• Kept equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
• Maintained safe, secure, and healthy work environment by following, and enforcing standards and procedures; complying with legal regulations.
• Maintained patient confidence and protects operations by keeping patient care information confidential.
• Served and protected the physician or health care provider practice by adhering to professional standards, policies and procedures, federal, state, and local requirements, and Joint Commission on Accreditation of Healthcare Organizations (JCAHO) standards.Updated job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.