JESSICA MARRERO - PHR
Bronx,NY
Summary
Strategic HR Director experienced in developing HR infrastructure and enhancing employee relations within healthcare and unionized environments. Drove culture change and ensured regulatory readiness through expertise in labor relations, compliance, and workforce strategy. Focused on aligning HR initiatives with organizational goals, fostering team collaboration, and delivering measurable outcomes.
Overview
1
1
Language
1
1
Certification
16
16
years of professional experience
Work History
HR Director
Sarah Neuman Rehabilitation Center
Bronx, NY
09.2025 - Current
- Rebuilt HR operations post-acquisition, implemented policies and standardized processes organization-wide.
- Direct high-volume recruitment and onboarding, improving hiring efficiency and staffing levels.
- Manage employee relations, including investigations and disciplinary actions, reducing organizational risk.
- Managed employee relations, conducted investigations and disciplinary actions, minimized organizational risk.
- Drive employee engagement initiatives to strengthen morale and retention.
- Improved payroll accuracy by training managers and stabilizing system processes.
- Drove employee engagement initiatives, strengthened morale and improved retention.
- Directed HR operations, aligning policies with healthcare regulations and organizational goals.
- Led recruitment, onboarding, and retention strategies for clinical and administrative staff.
- Administered employee relations, resolving concerns and supporting consistent workplace practices.
- Oversaw benefits administration, compensation reviews, and leave management programs.
- Ensured compliance with labor laws, accreditation standards, and internal HR procedures.
- Implemented data-driven decision-making processes within the HR department to identify areas of improvement.
- Motivated employees through special events, incentive programs, and constructive feedback.
HR Manager
The Chefs' Warehouse
Bronx, NY
04.2024 - 09.2025
- Established HR function from ground up, creating structure in unsupported environment.
- Increased HR visibility and employee trust during union decertification, transforming workplace culture.
- Launched employee engagement and recognition programs to improve morale and retention.
- Trained and coached managers on compliant employee relations practices.
- Developed and launched employee engagement and recognition programs, enhancing morale and retention.
- Built HR function from the ground up, establishing structure in a previously unsupported environment.
HR Director
St. Patrick’s Nursing Home
Bronx, NY
04.2023 - 03.2024
- Directed HR strategy and operations for 250+ employees in a unionized long-term care facility.
- Advised leadership on workforce strategy, compliance, and employee relations to align HR practices with organizational goals.
- Led investigations, grievance resolution, and disciplinary actions to reduce risk and ensure consistency.
- Maintained full compliance and successful survey results.
- Oversaw recruitment, payroll, and benefits administration.
- Enhanced performance management processes and increased leadership accountability to drive employee development.
- Developed engagement initiatives that boosted employee morale and fostered a positive workplace culture.
Director of Patient Relations
Workmen’s Circle MultiCare Center
Bronx, NY
12.2021 - 04.2023
- Led patient relations, grievances, and satisfaction initiatives across departments to enhance overall patient experience.
- Served as liaison between patients, families, and care teams, resolving concerns and fostering collaboration to achieve better outcomes.
- Led patient grievance resolution, coordinating timely follow-up with families, nursing, and leadership.
- Mediated sensitive complaints, preserving trust and improving resident satisfaction across care teams.
- Managed documentation for concerns, incident reports, and service recovery actions with accuracy.
Human Resources Generalist
02.2011 - 11.2021
- Managed HR operations for 300+ employees in unionized healthcare environment, ensuring compliance with labor laws and collective agreements.
- Led recruitment and onboarding processes, streamlining payroll and benefits administration, and addressing employee relations issues.
- Administered FMLA and workers’ compensation programs, ensuring compliance with regulations and supporting employee needs.
Education
Human Services
Bronx Community College
Bronx, NYPHR - Human Resources
HRCI
New YorkSkills
- HR Strategy
- Talent Acquisition
- Performance Management
- Employee Engagement
- Employee relations
- Labor & Union Relations
- Healthcare Regulations
- Payroll & HRIS
- Compliance Strategy
- Compliance oversight
- HR analytics
- Document Control
Affiliations
- NY SOCIETY FOR HUMAN RESOURCE MANAGEMENT (SHRM) MEMBER
- NOTARY PUBLIC
Certification
HRCI- PHR
Languages
Spanish
Full Professional
Timeline
HR Director
Sarah Neuman Rehabilitation Center
09.2025 - Current
HR Manager
The Chefs' Warehouse
04.2024 - 09.2025
HR Director
St. Patrick’s Nursing Home
04.2023 - 03.2024
Director of Patient Relations
Workmen’s Circle MultiCare Center
12.2021 - 04.2023
Human Resources Generalist
02.2011 - 11.2021
Human Services
Bronx Community College
PHR - Human Resources
HRCI