Jessica Marshall
Coldwater,MS
Summary
At American Esoteric Laboratories, I leveraged my venipuncture expertise and exceptional communication abilities to enhance patient satisfaction and improve specimen handling accuracy. My adaptability and attention to detail ensured high-quality care across diverse patient demographics, significantly contributing to the laboratory's efficiency and compliance with HIPAA standards.
Overview
10
10
years of professional experience
Work History
Phlebotomist
American Esoteric Laboratories
Memphis, TN
06.2014 - Current
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Used personal protective equipment correctly to protect coworkers and patients.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Reviewed patient records for accuracy and completeness.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Verified patients' identification for proper sample collection.
- Verified proper storage and transportation of specimens to laboratories.
Education
Diploma - Phlebotomy
Career Plus Institute
Batesville, MS04.2011
Diploma - Medical Assisting
Delta Technical College
Horn Lake, MS11.2009
Skills
- Venipuncture
- Order of draw
- Patient Care
- Specimen handling
- HIPAA Compliance
- Patient confidentiality
- Venipuncture Expertise
- Communication abilities
- Patient support
- Data Entry
- Specimen Preparation
- Medical terminology knowledge
- Infection Control
- Paperwork Processing
- Pediatric phlebotomy
- Recording data
- Sample storage
- Geriatric phlebotomy
- Adaptable approach
- Medical Records Management
- Attention to Detail
- Customer Service
- Specimen Collection
- Decision-Making
- Data Confidentiality
- Workload Management
- Ability to multitask
- Detail-oriented
Timeline
Phlebotomist
American Esoteric Laboratories
06.2014 - Current
Diploma - Phlebotomy
Career Plus Institute
Diploma - Medical Assisting
Delta Technical College