Jessica Martin
Austin,Texas
Summary
Dedicated Escrow Assistant with over 4 years experience in managing escrow documentation and ensuring adherence to regulatory standards. Proven track record in facilitating effective communication to support team efforts and enhance client satisfaction. Strong expertise in real estate procedures and adept at handling complex transactions efficiently. Skilled in managing administrative tasks within high-volume office environments, demonstrating a professional demeanor and exceptional skills.
Overview
11
11
years of professional experience
Work History
Escrow Assistant
Corridor Title
11.2021 - Current
- Developed strong relationships with clients through excellent customer service, fostering trust and loyalty.
- Handled both front end processing and post-closing/funding tasks.
- Maintained files, confirmed wiring instructions, initiated and approved wires as needed, recorded documents.
- Managed and processed all down date endorsements for client.
- Efficiently processed incoming funds from buyers and disbursed funds to sellers upon closing transactions successfully.
- Followed-up on status of releases, policies, and return of recorded documents.
- Reviewed and analyzed title commitments to ensure accuracy prior to policy issuance.
- Supported team members in managing their workload, contributing to a more productive work environment.
- Maintained organized files for easy access, increasing team efficiency during transaction reviews.
- Enhanced client satisfaction by delivering timely and accurate escrow services.
- Interpreted various agreements to create a timeline for the client.
- Handling sensitive financial information securely, protecting both clients'' privacy and company reputation.
- Consistently updated client information in company database, keeping records accurate and up-to-date throughout the transaction process.
- Studied and clarified buyer, seller, and lender instructions to determine escrow requirements.
- Provided exceptional support during audits by ensuring all documentation was accurate, complete, and readily available for review.
- Stayed current on industry regulations and trends to provide informed guidance to clients during transactions seamlessly.
- Assisted in training new employees on company procedures and best practices, promoting teamwork within the office environment.
- Assisted with the successful closing of numerous escrow transactions, ensuring all parties were informed and satisfied.
- Back-up closer as needed.
Escrow Assistant
Independence Title
10.2020 - 11.2021
- Processed new orders and initiated file set up
- Contacted clients to communicate requirements, gather needed documentation and provide funding requirements
- Communicated with lenders, buyers, attorneys, realtors, and insurance reps, to resolve outstanding items
- Ordered payoffs, homeowners association documents, and evidence of insurance
- Record documents for policy issuance
- Order wire transfers and provide wiring instructions to clients
- Assist with files to ensure all info is accurate and matches original purchase contract
- Prepared receipts for all funds received from customers and lenders
- Developed strong relationships with clients through excellent customer service, fostering trust and loyalty.
Senior Paralegal / Office Manager
Batrice Law Firm
03.2018 - 02.2020
- Established, organized, and tended to client files
- Drafted written correspondences to clients as well as State and Government agencies
- Performed legal research and requested discovery
- Provided primary client communication via email and phone
- Prepared and executed subpoenas
- Assisted in administrative hearings which included preparing documents and retrieving needed materials
- Onboarded newly hired employees to acclimate to firm's practices
- Single point of contact for receiving and processing payments for firm
Legal Assistant
Law Office of Joseph A. Turner P.C.
04.2014 - 03.2018
- Created and maintained client files
- Prepared and reviewed legal documents
- Liaison between attorneys, clients, and State/Government agencies
- Maintained dockets and scheduling for attorneys by establishing/ coordinating meetings and hearings
Education
Certificate -
Project Managment Institute
05-2024
Certificate - Loan Signing Agent
National Notary Association
08-2022
Paralegal Certificate -
University of Texas at Austin
Austin, Texas07.2015
Skills
- File management
- Escrow knowledge
- Document review
- Notary public certification
- Data entry proficiency
- Contract review
- Attention to detail
- Time management
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Escrow Assistant
Corridor Title
11.2021 - Current
Escrow Assistant
Independence Title
10.2020 - 11.2021
Senior Paralegal / Office Manager
Batrice Law Firm
03.2018 - 02.2020
Legal Assistant
Law Office of Joseph A. Turner P.C.
04.2014 - 03.2018
Certificate -
Project Managment Institute
Certificate - Loan Signing Agent
National Notary Association
Paralegal Certificate -
University of Texas at Austin
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