Summary
Overview
Work History
Education
Timeline
Generic

Jessica Martin

Sumner,TX

Summary

Results-driven professional in retail sales, known for high productivity and efficient task completion. Well-versed in customer service, inventory management, and sales strategy development. Excel at communication, problem-solving, and adaptability, ensuring exceptional customer experiences and team collaboration.

Overview

24
24
years of professional experience

Work History

Produce Retail Clerk

Kroger
Paris, TX
10.2020 - Current
  • Assisted customers with product selection and inquiries, as well as offered suggestions on products they may not have tried before.
  • Checked invoices to confirm quantities and correct merchandise in delivery.
  • Monitored inventory levels for products needing restocking or replenishment.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Organized backroom storage spaces according to company policies.
  • Scanned and printed signs to reflect current sales, or missing signage.
  • I built a rapport with my coworkers to help them grow and develop.
  • Learned from my coworkers to better assist in the efficiency of the department.

Drug GM Lead (Filled In)

Kroger
Paris, TX
04.2018 - 10.2020
  • Monitored cash flow, preparing reports to inform management of financial status.
  • Prepared cash tills for regular checklanes and self checkouts
  • Managed payroll for the entire store using the Kronos payroll system.
  • Worked with the Customer service lead to help grow and develop current and new employees.

Drug/GM Department Lead

Kroger
Paris, TX
08.2016 - 03.2018
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Built displays to reflect seasonal merchandise and advertisements.
  • Was the district trainer for developing newly promoted Drug/GM Leads for other stores.

Customer Service Lead

Kroger
Paris, TX
01.2016 - 08.2016
  • Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Drug GM Manager

Kroger
Paris, TX
08.2008 - 01.2011

Administrative Co-Manager

Kroger
Paris, TX
03.2006 - 08.2008
  • Performed recruiting duties for several stores within our district.
  • Maintained employee personnel files at each store.
  • Assisted a team of management with the duties of closing a store when a new one was opened.

Customer Service Representative

Kroger
Paris, TX
10.2001 - 07.2006
  • Assisted customers with bill payments and returns.
  • Performed payroll duties on Time and Attendance program.
  • Assisted customer service manager with weekly bookkeeping closing duties.

Cashier

Kroger
Paris, TX
09.2001 - 10.2001

Bagger

Kroger
Paris, TX
08.2001 - 10.2001

Education

Associate of Science - Business

Paris Junior College
Paris, Texas, TX
12-2016

Timeline

Produce Retail Clerk

Kroger
10.2020 - Current

Drug GM Lead (Filled In)

Kroger
04.2018 - 10.2020

Drug/GM Department Lead

Kroger
08.2016 - 03.2018

Customer Service Lead

Kroger
01.2016 - 08.2016

Drug GM Manager

Kroger
08.2008 - 01.2011

Administrative Co-Manager

Kroger
03.2006 - 08.2008

Customer Service Representative

Kroger
10.2001 - 07.2006

Cashier

Kroger
09.2001 - 10.2001

Bagger

Kroger
08.2001 - 10.2001

Associate of Science - Business

Paris Junior College

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Jessica Martin