JESSICA MARTIN
Sun City,CA
Summary
Results-oriented Customer Service Representative skilled in complaint resolution and CRM software. Expertise in data analysis to enhance service quality and improve customer satisfaction. Proven track record of streamlining processes to deliver exceptional service and support.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Suncity Resort
01.2018 - 03.2022
- Resolved customer inquiries by providing accurate product and service information.
- Resolved customer complaints, achieving timely resolutions that increased satisfaction.
- Maintained detailed records of customer interactions to enhance service quality.
- Utilized CRM systems to track customer feedback and improve service delivery.
- Partnered with cross-department teams to streamline processes, improving overall customer experience.
- Trained new staff on customer service protocols and best practices.
- Developed promotional materials to inform customers about new products and services.
- Assisted in order processing to ensure timely fulfillment and customer satisfaction.
- Facilitated communication between customers and management to address concerns.
- Performed regular follow-ups with customers to confirm satisfaction and address ongoing needs.
Education
Associate of Science - Business Administration
Suncity School
02-2016
Skills
- Customer relationship management
- CRM software
- Complaint resolution
- Data analysis
- Order processing
- Process improvement
- Customer interaction
- Customer service
- Decision-making
- Technical troubleshooting
Languages
Spanish
Professional
Timeline
Customer Service Representative
Suncity Resort
01.2018 - 03.2022
Associate of Science - Business Administration
Suncity School