chevell kerr

Suncity Resort

01.2018 - 03.2022

Resolved customer inquiries by providing accurate product and service information.
Handled customer complaints effectively, ensuring timely resolution and satisfaction.
Maintained detailed records of customer interactions to enhance service quality.
Utilized CRM systems to track customer feedback and improve service delivery.
Collaborated with cross-department teams to streamline processes and enhance customer experience.
Trained new staff on customer service protocols and best practices.
Developed promotional materials to inform customers about new products and services.
Assisted in order processing to ensure timely fulfillment and customer satisfaction.
Facilitated communication between customers and management to address concerns.
Conducted regular follow-ups with customers to ensure continued satisfaction.
Resolved customer inquiries promptly, ensuring high satisfaction levels and fostering repeat business.
Managed bookings and reservations using property management systems to streamline operations.
Trained new staff on customer service protocols, enhancing team performance and service consistency.
Implemented feedback mechanisms to capture guest experiences, driving improvements in service delivery.