Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jessica Martin

Cayce,SC

Summary

Experienced Automotive Service Advisor with in-depth knowledge of vehicle repair and maintenance. Exceptional customer service abilities lead to improved client satisfaction and issue resolution. Skilled in multitasking while ensuring high-quality workmanship. Successful in recommending maintenance services that enhance vehicle performance and safety.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Service Advisor

Peter boulware Toyota
West Columbia, US
04.2025 - Current
  • Established robust relationships with customers, ensuring loyalty and repeat transactions.
  • Delivered knowledgeable, friendly service to effectively resolve customer issues.
  • Assisted customers in comprehending service offerings and vehicle maintenance needs, promoting informed decisions.

Service Advisor

Jim hudson Toyota
Irmo, US
04.2024 - 03.2025
  • Crafted automotive service documentation to ensure clarity and compliance.
  • Delivered detailed explanations of repairs and services to enhance customer understanding.
  • Provided accurate estimates for repair costs, labor times, and parts prices, ensuring transparency.

Service Advisor

Mazda of Columbia
Columbia, US
07.2021 - 01.2024
  • Provided diagnostic support and repair cost estimates to assist customers effectively.
  • Maintained up-to-date product knowledge to optimize service delivery and achieve sales goals.
  • Educated customers on service options and vehicle maintenance for informed decision-making.

Service Advisor-Lincoln

Classic Ford Lincoln of Columbia
Columbia, US
01.2021 - 07.2021
  • Facilitated customer diagnosis of vehicle problems, providing accurate repair cost estimates.
  • Resolved customer queries through detailed conversations, addressing product questions efficiently.
  • Offered tailored service recommendations to improve customer experience and vehicle performance.

Service Advisor

Dick Smith Nissan
Columbia, US
06.2017 - 09.2019
  • Provided vehicle diagnosis assistance and repair cost estimates to customers.
  • Ensured accurate documentation of vehicle diagnostics through CDK usage.
  • Informed customers about service options and critical maintenance needs.

Education

Bachelors - Criminal Justice

UNIVERSITY OF SOUTH CAROLINA
Columbia, SC
01.2011

Skills

  • Automotive knowledge
  • Repair estimation
  • Relationship building
  • Effective communication
  • Reynolds and Reynolds software
  • CDK software
  • Mitchell Pro Demand

Certification

Toyota Certified

Timeline

Service Advisor

Peter boulware Toyota
04.2025 - Current

Service Advisor

Jim hudson Toyota
04.2024 - 03.2025

Service Advisor

Mazda of Columbia
07.2021 - 01.2024

Service Advisor-Lincoln

Classic Ford Lincoln of Columbia
01.2021 - 07.2021

Service Advisor

Dick Smith Nissan
06.2017 - 09.2019

Bachelors - Criminal Justice

UNIVERSITY OF SOUTH CAROLINA
Jessica Martin