Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Nahumyk

Rotterdam,NY

Summary

As a Service Advisor with over 20 years of experience in the automotive industry, I have developed a deep understanding of customer service excellence and operational efficiency. Consistently provide proficient damage assessments and cost repair estimates. I have exceptional time management skills, proactive listening and communication skills while maintaining high-quality service standards. I am committed to continuous learning and willingness to adapt to various environments. I strive for positive outcomes in my customer relationships and upselling services. My documented strengths are in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

16
16
years of professional experience

Work History

Service Advisor

Goldstein Buick GMC
06.2024 - Current
  • Ensure consistent customer service satisfaction and upkeep customer retention goals
  • Collaborate with Automotive Technicians to review the repair order
  • Answer high volume incoming calls within the dealership service center and Schedule appointments
  • Explain auto diagnostics to customers and the repair options including cost estimates breakdowns for the suggested repairs
  • Identity opportunities to upsell additional services or parts that benefit the customer
  • Maintain accurate records of customer interactions including vehicle service history, repair orders and warranties
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Trained new personnel regarding company operations, policies and services.
  • Utilize All Data automotive software

Service Advisor

Alpin Haus
04.2024 - 06.2024
  • Greet customers, take calls, and be friendly and courteous.
  • Remain patient and diplomatic when handling complaints
  • Actively listen to customer needs to provide sufficient customer satisfaction
  • Inform customers about warranty protections, repair costs and estimated time frame.
  • Explain company product offerings to customers and build customer confidence in the company
  • Prioritizing duties and serve customers within a suitable time frame, including scheduling appointments
  • Order parts for repair job, reviewing documentation for accuracy to communicate to the technician team
  • Become acquainted with regular customers and new, showing keen interest in building a positive relationship
  • Quickly learn and adopt workflows including but not limited to various estimating software

Auto Body Technician

Lia Toyota of Colonie
01.2019 - 04.2024
  • Assess and disassemble vehicles to identify necessary repairs, ensuring timely and accurate documentation.
  • Collaborate with team members to streamline repair processes, enhancing workflow efficiency and speed
  • Efficiently diagnose repair needs
  • Prepared cost estimates for vehicle repairs and provided detailed documentation for customer review.
  • Skillfully replace and repair damaged vehicle components, maintaining high-quality standards.
  • Enforced compliance with safety regulations when operating equipment.
  • Utilized collision repair hammers, welders and grinders to address bodywork needs.

Auto Body Technician

Destination Nissan
01.2017 - 01.2019

Auto Body Technician

Fuccillo Kia Dealership
01.2016 - 01.2017

Auto Body Technician

Orange Ford
01.2013 - 01.2016

Auto Body Technician | Tow Truck Operator

Lussier's Auto Body & Repairs, LTD
01.2009 - 01.2013

Education

Diploma -

Cohoes High School

Home Inspection Licensing Program - undefined

C.A.T.S Home Inspection School

Skills

  • Automotive knowledge
  • Time management
  • Confident & effective communication
  • Efficient customer relationship management
  • Computer literacy
  • Optimistic
  • Attention to detail
  • Strong work ethic
  • Multitasking and organization
  • Adaptable
  • Proactive listening
  • Problem-solver
  • Innovative
  • Strong-Network
  • Account management

Timeline

Service Advisor

Goldstein Buick GMC
06.2024 - Current

Service Advisor

Alpin Haus
04.2024 - 06.2024

Auto Body Technician

Lia Toyota of Colonie
01.2019 - 04.2024

Auto Body Technician

Destination Nissan
01.2017 - 01.2019

Auto Body Technician

Fuccillo Kia Dealership
01.2016 - 01.2017

Auto Body Technician

Orange Ford
01.2013 - 01.2016

Auto Body Technician | Tow Truck Operator

Lussier's Auto Body & Repairs, LTD
01.2009 - 01.2013

Home Inspection Licensing Program - undefined

C.A.T.S Home Inspection School

Diploma -

Cohoes High School