Jessica Martin
Origin Bank
Dubach,La
8
years of professional experience
Dynamic financial fraud professional with over four years of specialized experience in banking fraud investigations, proficient at addressing complex schemes including wire fraud, check fraud, and elder financial exploitation. Expertise in identifying high-risk transactions and implementing comprehensive fraud mitigation strategies, effectively collaborating with internal teams to protect customers and minimize losses. Proven track record in wire fraud recovery processes, having successfully prevented nearly $4 million in attempted fraudulent transactions and recovered over $1 million in customer funds within the last 10 months. Ready to leverage extensive investigative analysis and risk assessment skills in a remote Financial Crimes, Fraud Investigator, or FIU role.
Work History
Fraud Analyst
1 Month- Reviewed wire fraud alerts within ARIC/ThreatMatrix to identify fraudulent activity and assess transaction risk, contributing to fraud detection efforts.
- Conduct investigations using multiple data sources, including Early Warning Services, business online banking activity, account history and transaction details to determine fraud risk.
- Apply risk-based decisioning to clear legitimate transaction when activity aligns with verified customer history and established account behavior.
- Perform enhanced review and customer verification when transaction activity cannot be validated through available systems or account history.
- Document investigative findings, alert decisions, and supporting rationales within fraud monitoring systems to maintain accurate case records and audit readiness.
- Identify potential account takeover, BEC and wire fraud activity requiring additional investigation or escalation to appropriate financial crimes teams.
Wire Fraud Analyst II
9 Months- Reviewed Verafin wire fraud alerts to investigate potentially fraudulent wire transactions, determine fraud validity, and document investigative findings and dispositions within the system
- Analyzed account activity, transaction details, and customer risk factors to identify account takeover events and other high-risk fraud scenarios requiring escalation.
- Coordinated time-sensitive wire recall efforts with the Wire Operations team prior to FIU referral when account takeover indicators were identified, recognizing the critical recovery window associated with guaranteed wire funds.
- Escalated confirmed and suspicious fraud and AML?BSA cases to FIU with detailed documentation supporting investigative findings and recommended actions.
- Applied fraud investigation procedures to distinguish legitimate transactions from fraudulent activity while maintaining accurate case documentation and audit-ready records.
- Partnered with internal teams to mitigate customer losses and support recovery efforts involving high-risk wire transactions.
- Identified and helped prevent close to $4 million in attempted fraudulent wire transactions from September 2025 - June 2026 through proactive alert review, investigation, and fraud mitigation actions
Fraud Analyst
4 Years 1 Month- Reviews and investigates Address Analysis suspects to monitor possible identity theft
- Reviews and investigates all debit card reorders with a recent address change
- Monitored mobile deposits throughout the day to detect and prevent mobile deposit fraud, ensuring timely intervention.
- Restricted accounts and online banking access, placed holds, created fraud alerts, and notified account officers after detecting mobile deposit fraud.
- Validated signatures to ensure compliance and prevent fraud. in Image Center
- Keeps in contact with account officers of fraudulent accounts and other departments to make sure necessary steps are taken to reduce exposure and have the account closed
- Reviews check scenarios daily in Verafin.
- Reviews Internal/External Transfer reports to detect possible fraud
- Investigated and took necessary steps to recover funds for ACH or Wire fraud cases, minimizing financial loss.
- Reviews Wire Fraud alerts in Verafin
- Retrieves and reviews surveillance footage regarding fraud related matters
- Assists with developing and maintaining Fraud Best Practices and policies
- Handled Non-Entry requests to maintain proper documentation and compliance. and Indemnifications agreements
- Reviews Questionable Activity Reports (UARs) and assigns them to the appropriate department
- Assists with fraud investigations that require extensive research and analysis
- Evaluated customer data to identify and prevent fraudulent activities.
- Investigates possible fraudulent activity that has been detected through the fraud detection software, the bank’s core system, and business units of the bank
- Supported bank staff with inquiries regarding fraud prevention and resolution. with fraud related issues
- Reviews all debit card disputes and contacts the customer if more information is needed
- Requests refunds from merchants for debit card disputes
- Investigates disputed debit card transactions and submits chargebacks if necessary
- Ensures all debit card dispute decisions comply with Reg E guideline
Customer Service Representative
1 Year 7 Months- Managed high-stress situations, maintaining professionalism while resolving disputes and enhancing customer satisfaction.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products and services, ensuring accurate information delivery and improving customer experience.
Personal Banker II
1 Year 1 Month- Guided customers in setting up or closing accounts, completing loan applications, and enrolling in new services to ensure seamless banking experiences.
- Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Recommended financial products by leveraging extensive service offering knowledge to meet customer needs.
- Promoted financial products by maintaining excellent service offering knowledge.
- Fostered teamwork among colleagues, contributing to a supportive work environment that enhanced overall productivity.
- Ensured accurate processing of deposits, withdrawals, and ACH transfers.
- Balanced cash drawers and vault accounts on a daily basis with zero discrepancies.
Education
High School Diploma
Skills
Financial Crimes Investigations
Wire fraud Detection & Investigation
Account Takeover investigations
Elder Financial Exploitation investigations
Transaction monitoring and risk analysis
Fraud detection and prevention
High-risk transaction review
Fraud pattern recognition
Wire recall coordination
Case documentation and investigative reporting
Risk assessment
Deposit and check fraud investigation
Fraud mitigation techniques
Verafin
ARIC (ThreatMatrix)
FIS
FIServ
Timeline
Fraud Analyst
Huntington National Bank
06.2026 - CurrentRead More
Wire Fraud Analyst II
Cadence Bank
09.2025 - 06.2026Read More
Fraud Analyst
Origin Bank
06.2022 - CurrentRead More
Customer Service Representative
Origin Bank
11.2020 - 06.2022Read More
Personal Banker II
Origin Bank
12.2018 - 01.2020Read More
Mangham High School
High School Diploma
Read More
Team of the Year
2024 - Origin Bank - Fraud Department
Team of the Year
2025 - Origin Bank - Fraud Department