Summary
Overview
Work History
Education
Skills
Affiliations
Additional Information
Timeline
Generic

Jennifer Moore

Pelham,AL

Summary

Detail-oriented and results-driven Senior AML Investigator with extensive experience in financial crimes investigations, regulatory compliance, fraud detection, and risk management. Skilled in conducting complex case investigations, preparing SARs, analyzing high-risk transactions, and ensuring strict adherence to BSA/AML regulations. Adept at using investigative tools, developing strategies to combat financial crimes, enhancing internal controls, and driving operational improvements. Committed to safeguarding organizational integrity and contributing to a culture of compliance.

Overview

8
8
years of professional experience

Work History

Fraud Operations Investigator

MBO Professionals
11.2023 - Current
  • Investigate a portfolio of diverse fraud cases, utilizing fraud management tools and systems to identify suspicious activity across financial products and services.
  • Assess financial exploitation, particularly elder abuse, and escalate cases appropriately based on state regulations and internal protocols.
  • Prepare detailed investigation reports, and ensure timely SAR filing in compliance with federal and state regulations.
  • Maintain rigorous documentation standards, and contribute to process enhancements to mitigate fraud risk.

Investigation Manager

PNC Bank
Birmingham, AL
01.2021 - 12.2023
  • Led investigations into flagged transactions and suspicious account activity, using multiple data sources and analytics to identify fraud patterns.
  • Developed fraud prevention strategies in collaboration with investigative teams.
  • Recommended account closures and follow-up actions based on findings.
  • Managed investigative documentation and ensured adherence to regulatory and internal standards.
  • Trained and mentored team members, fostering best practices in fraud detection and financial crime prevention.
  • Evaluated individual and team performance and identified opportunities for improvement.

Branch Manager

PNC Bank
Birmingham, AL
05.2019 - 01.2021
  • Managed daily operations, compliance, and risk management activities for the branch, ensuring adherence to internal controls and regulatory requirements.
  • Implemented operational improvements to enhance customer experience, and drive financial performance.
  • Provided leadership in hiring, training, and performance management of branch staff, ensuring compliance with policies, and fostering a culture of risk awareness.

Senior AML Analyst

Regions Bank (Accustaff Contractor)
Birmingham, AL
02.2017 - 03.2019
  • Conducted complex BSA/AML investigations and customer due diligence (CDD) reviews for high-risk accounts and events that elevated client risk profiles.
  • Analyzed transaction activity and customer behavior, identifying red flags indicative of financial crimes.
  • Prepared and submitted comprehensive investigative reports, with SAR recommendations.
  • Ensured compliance with all applicable laws, regulations, and internal guidelines.

Education

Bachelor of Arts (BA) - Communications and Marketing

Alabama A&M University
Huntsville, Alabama
12.2010

Skills

  • Financial Crimes Investigations
  • BSA/AML Compliance and Regulatory Adherence
  • SAR preparation and filing
  • Fraud Detection and Mitigation
  • Risk Assessment and Management
  • Enhanced Due Diligence (EDD)
  • Suspicious Activity Monitoring and Reporting
  • Elder Financial Exploitation Investigation
  • Process Improvement and Operational Efficiency
  • Investigative report writing
  • Leadership and team development
  • Training and Knowledge Sharing

Affiliations

  • Leadership and Management Experience
  • Regulatory Compliance and Risk Management Expertise
  • Fraud and Financial Crimes Investigation
  • Consumer Lending
  • Strategic Planning, Training, and Capacity Management
  • Awards for Operational Excellence, High Production, and Service Leadership (2012–2018)

Additional Information

  • AWARDS , 2013- 2018 Successful SCCR Passed 96% (Branch Operations) 2015 1st and 2nd Quarter Highest Production Manager 2014 Manager of the year 2014 Service Conference Nominee 2014 Manager with Top Submittals 2013 Service Conference Winner 2013 Most Valuable Player Award 2013 Most Valuable Player Award for Birmingham Site 2012 SOAR (Quality) Achiever

Timeline

Fraud Operations Investigator

MBO Professionals
11.2023 - Current

Investigation Manager

PNC Bank
01.2021 - 12.2023

Branch Manager

PNC Bank
05.2019 - 01.2021

Senior AML Analyst

Regions Bank (Accustaff Contractor)
02.2017 - 03.2019

Bachelor of Arts (BA) - Communications and Marketing

Alabama A&M University

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