Kelly Lange

• Transaction reviews.
• Writing and inputting Suspicious Activity Report’s (SAR) as needed.
• Review of fraud claims.

• Monitored financial transactions to detect and investigate financial crimes.
• Writing and inputting Suspicious Activity Report’s (SAR) as needed.
• Completed fraud review on incoming and outgoing wires.
• Conducted Know Your Customer (KYC) and Customer Due Diligence (CDD) Reviews.
• Collaborated with law enforcement, financial institutions, and internal departments to combat financial crimes.

• Monitored daily transactions and employee referrals for potential BSA/AML and fraud violations.
• Complete thorough investigations and collaborate with FNBO staff and law enforcement to ensure compliance.
• Developed strong analytical skills and attention to detail in identifying and resolving potential risks.

• Developed staff through coaching and leadership to meet current and future goals in a team environment.
• Identified and resolved problems, prepared action plans, and created workflow processes for loan origination.
• Worked within a multi-state team and hired employees for multi-level troubleshooting and service.

• Review outstanding claim to determine potential coverage and develop course of action.
• Interpret the facts of the loss in conjunction with the customer's feedback to establish settlement arrangements.
• Communicate with internal and external contacts to assure the recovery of damages in a timely manner.
• Maintain all claim documentation for accuracy and recovery.

Branch Manager/AVP

• Managed branch operations to enhance customer service and drive sales growth.
• Employee scheduling, and performance reviews to ensure operational efficiency.
• Conducted compliance audits to uphold policies and regulations, and mentoring staff.
• Provided support for other branch services, including account openings and customer inquiries.

Senior Loans by Phone Representative

• Managed consumer applications via phone and internet, ensuring timely processing and accuracy.
• Scheduled loan closings and maintained positive customer relationships
• Collaborated with internal departments to streamline processes and enhance customer experience

Senior Personal Banker

• Processed Consumer and Business Loans, application through closing
• Managed loan processing for external Brokers, maintaining strong relationships
• Provided support for other branch services, including account openings and customer inquiries