Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jessica Martin

Ridgeland,SC

Summary

IT professional with a thorough understanding of system administration and network management who holds an active Top Secret Clearance. Proven ability to troubleshoot complex issues and deploy effective solutions. Highly reliable team player with a focus on collaboration and adaptability to meet evolving technical needs. Proficient in cybersecurity measures and system upgrades. An 8-year Navy veteran with the ability to learn and adapt quickly.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Estimator/IT Systems Administrator

Compliance Erosion
06.2024 - Current
  • Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
  • Established a reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.
  • Developed comprehensive documentation for IT processes and procedures, facilitating knowledge transfer amongst team members.
  • Led migration efforts from legacy systems onto modern platforms without causing disruptions to end-users or compromising data integrity.
  • Optimized security monitoring processes by implementing automated tools for real-time threat detection and analysis.

Systems Analyst

Brooksource
10.2023 - 03.2024
  • Designed user-friendly forms and interfaces within ServiceNow, improving user experience and overall efficiency
  • Maintained well-organized documentation for easy access and reference during project life cycles.
  • Gathered detailed requirements from clients to better understand their needs and expectations for each project.
  • Contributed to continuous improvement initiatives by identifying areas for process enhancement and recommending solutions accordingly.
  • Update the Azure DevOps Board regularly with all relevant project updates, review stories, and create stories in order to accurately manage projects and improve efficiency.

Cybersecurity Work Force/Information Systems Technician

United States Navy, USN
07.2015 - 08.2023
  • Led 500+ calibration, preventive, and corrective maintenance actions on navigation systems, networks, and the secure Navy Modular Automated Communication System, ensuring utmost performance and minimum downtime.
  • Fostered a culture of continuous improvement within the IT department through ongoing evaluation of workflows, procedures, and technology utilization, and implemented an IT hardware inventory database.
  • Streamlined helpdesk processes, enhancing end-user satisfaction rates while reducing response times for support requests.
  • Coordinated with stakeholders to orchestrate and successfully execute a large-scale move of over 100 assets to a new building. This included setting up employee workstations, running necessary cabling, and testing functionality to ensure a seamless transition while maintaining a detailed inventory of assets.
  • Conducted regular audits of security infrastructure, identifying weaknesses and recommending improvements.

CNA

Okeechobee Health Care Facility
06.2013 - 06.2015
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.

Education

Master of Science - Cybersecurity And Information Assurance

Western Governors University
Salt Lake City, UT
12-2025

Bachelor of Science - Cybersecurity And Infomation Assurance

Western Governors University
Salt Lake City, UT
03-2025

Associate of Arts -

Indian River State College
Ft. Pierce, FL
06-2015

Skills

  • Incident response
  • Attention to detail
  • Log analysis
  • Compliance monitoring
  • Problem-solving
  • Risk management
  • IT infrastructure knowledge
  • Teamwork and collaboration
  • Risk assessment
  • Front-end skills: HTML, CSS

Certification

  • CompTIA Security +
  • CompTIA Network +
  • CompTIA Project +
  • CompTIA A +
  • CompTIA PenTest +
  • CompTIA CySA +
  • CompTIA CNSP
  • CompTIA CNVP
  • CompTIA CSAP
  • CompTIA CSIS
  • CompTIA CIOS
  • ITIL 4 Foundation
  • SSCP

Timeline

Estimator/IT Systems Administrator

Compliance Erosion
06.2024 - Current

Systems Analyst

Brooksource
10.2023 - 03.2024

Cybersecurity Work Force/Information Systems Technician

United States Navy, USN
07.2015 - 08.2023

CNA

Okeechobee Health Care Facility
06.2013 - 06.2015

Master of Science - Cybersecurity And Information Assurance

Western Governors University

Bachelor of Science - Cybersecurity And Infomation Assurance

Western Governors University

Associate of Arts -

Indian River State College

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