Jessica Martinez
Ridgewood,NY
Overview
6
6
years of professional experience
Work History
Family Support & Resource Specialist
Public Health Solutions
03.2023 - Current
- Establish trusting relationships families by initiating and maintaining weekly home visits.
- Connect families with medical providers for prenatal/well-baby visits and immunizations.
- Provide information on prenatal care, parenting, infant and child development, and child health by utilizing prenatal and child development curriculum.
- Provide families child development and age-appropriate behavior activities to promote parent-child interaction and to help stimulate cognitive and physical development.
- Familiarize with available community resources and help families gain access to these resources based on their needs.
- Conduct street and community outreach for program promotion.
Community Service Aide
Public Health Solutions
11.2019 - 03.2023
- Welcomed WIC participants to the Center and provide general knowledge of the WIC program and give orientations to new participants.
- Screened applicants for eligibility to the WIC Program by documenting income, residence, and participant’s information in NYWIC computer database.
- Established and maintained accurate and accessible office filing system and tracked required documents.
- Made appropriate referrals for WIC participants to other services
- Participated in program outreach to Local Organizations and Community Partners.
- Acted as receptionist when necessary & responsible for the flow of the clinic.
- Communicated professionally with individuals from different ethnic and cultural backgrounds.
- Handled high volume of calls.
Office Aide/Front Desk Receptionist Intern
Harlem Community Justice Center
08.2018 - 05.2019
- Greeted clients and conducted intakes.
- Answered phones, sent fax, made copies, and filed documents through JCA computer database.
- Scheduled meetings and made appointments for clients to see lawyers or Human Resource representatives.
- Advocated on behalf of tenants by informing them their rights before their court appearance at the Harlem’s Housing Court.
- Conducted home visits to NYCHA tenants to provide information on tenant rights.
- Conducted some case management by handling court cases, drafting service plans, reviewing case progress, and determining along with my supervisor if the client was meeting with the court’s stipulation agreements.
- Worked closely with other employees to provide administrative support.
Administrative Assistant
New York Kids Soccer Academy
08.2018 - 05.2019
- Provided general administrative and clerical support including mailing, scanning, faxing & reporting to management.
- Organized and entered data through Microsoft Excel & Managed calendar for Academy director.
- Prepared and modified documents including correspondence, reports, drafts, memos, and emails.
Education
Bachelor of Arts - Latin American & Latina/o Studies
John Jay College of Criminal Justice
New York, NY05.2019
Skills
- Costumer Service
- Written & oral communication
- Active listening
- Team/Group Ethic
- Detail-Oriented
- Empathy
- Fluent Languages: Spanish & English (Written & Verbal)
- Proficient in Microsoft Suite Applications (Word Outlook, Word, Excel, PowerPoint, SharePoint)
- Dependability
- Strong Work Ethic
- Time Management
Timeline
Family Support & Resource Specialist
Public Health Solutions
03.2023 - Current
Community Service Aide
Public Health Solutions
11.2019 - 03.2023
Office Aide/Front Desk Receptionist Intern
Harlem Community Justice Center
08.2018 - 05.2019
Administrative Assistant
New York Kids Soccer Academy
08.2018 - 05.2019
Bachelor of Arts - Latin American & Latina/o Studies
John Jay College of Criminal Justice