Jessica Martinez
Leander,TX
Summary
Driven professional with a proven track record at IHOP, enhancing customer satisfaction and sales through expert guest engagement and upselling techniques. Skilled in both safe food handling and team leadership, I excel in fast-paced environments, delivering personalized service and maintaining high standards of professionalism. Demonstrated ability in mentoring and cosmetology, showcasing versatility and a commitment to excellence.
Overview
1
1
year of professional experience
Work History
Cosmetology Student
Leander High School
Leander, TX
08.2023 - Current
- Mentored fellow students in various cosmetology practices by sharing expertise gained through hands-on experience and coursework completion.
- Enhanced client satisfaction by providing personalized cosmetology services tailored to individual needs and preferences.
- Provided thorough consultations before each appointment to understand client goals thoroughly and create customized plans accordingly.
- Demonstrated proficiency in various hair styling techniques, including cutting, coloring, perming, straightening, extensions application, and updo creation.
Server
IHOP
11654 Research Blvd, Austin, TX 78759
08.2023 - 08.2024
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
Leander High School Student -
Leander High School
Leander, TX05.2025
Skills
- Guest Engagement
- Team Leadership
- Food Handling
- Cash handling and management
- Customer Service
- Patience and Empathy
- Cleaning and sanitizing
- Cash register systems
- Payment Processing
- POS Systems
- Staff Training
- Money Handling
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Cosmetology Student
Leander High School
08.2023 - Current
Server
IHOP
08.2023 - 08.2024
Leander High School Student -
Leander High School