Summary
Overview
Work History
Education
Skills
Languages
Timeline
Waitress

Jessica Martinez

Bossier City,LA

Summary

Adept at juggling multiple tasks, I enhanced customer satisfaction at El Novillo by maintaining composure under pressure and fostering team collaboration. My proficiency in cash handling and knack for building rapport with customers propelled service excellence, showcasing my ability to meet and exceed employer expectations with both hard and soft skills.

Overview

3
3
years of professional experience

Work History

Waitress

El Novillo
02.2023 - Current
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Sales Associate

Uptown Cheapskate
02.2022 - 10.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Engaged with customers to effectively build rapport and lasting relationships.

Education

Shreveport Dental Assistant School
2015 E 70th St Shreveport, LA 71105 United States

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Team collaboration
  • Cleanliness
  • Order taking
  • Cash handling
  • Decision-making
  • Handling complaints
  • Payment processing
  • Service prioritization
  • Memory retention
  • Table setting
  • Order accuracy
  • Accurate money handling

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Waitress

El Novillo
02.2023 - Current

Sales Associate

Uptown Cheapskate
02.2022 - 10.2022

Shreveport Dental Assistant School

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Jessica Martinez