Jessica Martinez
Fort Thomas,KY
Summary
Accomplished Social Worker at Volunteers of America Mid States, adept in quality management systems and compassionate client advocacy. Enhanced quality assurance efficacy, streamlined workflows, and led audits for continuous improvement. Skilled in crisis intervention and multidisciplinary collaboration, significantly improving client satisfaction and compliance.
Experienced with direct client support, crisis intervention, and advocacy. Utilizes effective communication and empathy to build trust and provide guidance. Track record of implementing successful community outreach programs and fostering supportive environment.
Invested Social Worker dedicated to forming trusting relationships and advocating for best interest of clients. Expertise in Developmental and Intellectual Disabilities. Respectful and compassionate professional offering 14-year background serving community by providing guidance for clients in need.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Social Worker
Volunteers of America Mid States
05.2011 - Current
- Evaluated accuracy of existing quality assurance measurement techniques, implementing improvements to increase efficacy and reduce errors.
- Conducted regular audits to identify areas of improvement, leading to increased customer satisfaction levels.
- Served as a trusted advisor to senior management on matters related to quality assurance, contributing valuable insights that informed strategic decision-making processes.
- Enhanced overall efficiency of the quality assurance process by streamlining workflows and documentation.
- Ensured compliance with industry standards and regulatory guidelines for quality management systems.
- Implemented effective training programs for team members, fostering a culture of continuous improvement within the department.
- Updated client documentation for accurate, compliant and current records.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Supported clients and families with empathy and compassion during difficult times.
- De-escalated stressful situations through individual and family crisis interventions.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
- Advocated for clients to assure respected rights and wishes.
Education
Bachelor's of Social Work - Social Work
Northern Kentucky University
Newport, KY05-2011
Skills
- Quality management systems
- Strategic planning
- Material specifications
- Documentation management
- Audit compliance
- Auditing techniques
- Critical thinking skills
- Internal auditing
- Corrective actions
- Training and development
- Policy and procedure implementation
- Quality improvements implementation
- Compassionate
- Case management
- Client advocacy
- Conflict resolution
- Efficient under pressure
- Attention to detail
- Multidisciplinary team collaboration
- Analytical thinking
- Crisis intervention
- Risk assessment
- Crisis assessment
- Crisis intervention techniques
Accomplishments
- Achieved Crisis Coordinator by completing DDID training with accuracy and efficiency.
- Achieved Recertification's with no deficiencies by completing internal audits with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 5 in the development of Quality Improvement Plans.
Affiliations
- National Association of Social Workers
Certification
- Kentucky Driver's License
- CPR/AED Certification
Timeline
Social Worker
Volunteers of America Mid States
05.2011 - Current
Bachelor's of Social Work - Social Work
Northern Kentucky University
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