Melissa Paul
South Ozone Park
Summary
Highly motivated and detail oriented administrative healthcare professional with experience in patient relations, social services, admissions, administrative support, intake coordination and customer service. Seeking to develop a long term administrative career with a strong passion for continuous learning and professional growth.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Social Worker
Rego Park Health Care
2024.01 - Current
- Collaborating with the Director of Social Services to develop and execute individual treatment plans
- Assessing and evaluating residents at the time of admission
- Working with families and patients to resolve any concerns
- Completing documentation, IDT’s, BIMS, baseline, victimization and MDS assessments
- Facilitating care plan meetings and discharge planning
- Assisting with audits, PASRR and Advance Directives and reviewing hospital documentation and coordinating patient transfers to different nursing/ rehab facilities
- Maintaining records of patient progress and services, monitoring patient progress, developing/adjusting care plans, providing support services, education and guidance to patients and families, conducting assessments and providing referrals to community resources and services.
Admissions Coordinator (Temporary Position)
Sapphire Center for Rehabilitation and Nursing
2023.09 - 2023.11
- Coordinating the resident referral and approval process, including reviewing Patient Review Instruments (PRI) in an efficient manner
- Establishing and maintaining relationships with local hospitals and communities in order to generate consistent admissions
- Conduct financial verifications and understanding of client payment sources such as commercial/ managed insurance, Medicare and Medicaid
- Requesting authorizations from insurance companies
- Running census and creating facility bed boards for in house patient’s
- Give tours and educate family members and potential clients of services offered at the facility
- Review admission agreements with patients and family members
- Correlate with the Nursing, Rehabilitation and Social Work Directors for discharge planning, have a complete understanding of the facilities admission process including policy, procedures and assessment requirements, and keep facility beds full at maximum capacity in order to maintain bed hold status.
Intake Assistant (Temporary Position)
Americare CSS
2023.02 - 2023.04
- Assisting new patients with homecare needs as well as assisting outside callers with information regarding homecare services
- Heavy phone work, data entry using Microsoft Word and Excel, verifying and obtaining authorization for all insurances including Medicare, Medicaid and HMO’’s
- Coordinating referral paperwork for patients admission to home care services and scheduling patients visits with the staffing department and verifying discharges from other agencies.
Social Services Assistant
Brooklyn Queens Nursing Home
2022.10 - 2023.02
- Collaborated with the Director of Social Services to develop and execute individual treatment plans
- Assessing and evaluating residents at the time of admission
- Working with families and patients to resolve any concerns
- Completing documentation, IDT’s, BIMS, baseline and victimization assessments
- Facilitating care plan meetings and discharge planning
- Assisting with audits, PASRR and Advance Directives and reviewing hospital documentation and coordinating patient transfers to different nursing/ rehab facilities
- Maintaining records of patient progress and services, monitoring patient progress, developing/adjusting care plans, providing support services, education and guidance to patients and families, conducting assessments and providing referrals to community resources and services.
Receptionist/Admissions Concierge/Social Work Assistant
Fairview Nursing Care Center
2021.01 - 2021.12
- Receptionist - Securing facility, multitasking among paperwork and heavy phone calls, admissions and discharges of patients, extremely fast paced.
- Social Services Assistant - Assisting the Social Services Director to create, assess and evaluate care plan procedures and issues
- Assessing and evaluating residents at the time of admission
- Completing documentation, IDT’s, BIMS, and baseline assessments
- Facilitating care plan meetings and discharge planning
- Assisting with audits, Advance Directives
- Working with families and patients to resolve any concerns and discharge planning
- Maintaining records of patient progress and services, monitoring patient progress, developing/adjusting care plans, providing support services, education and guidance to patients and families, conducting assessments and providing referrals to community resources and services
- Admissions Concierge - Working with the admissions department to provide a warm and welcoming environment to new admissions
- Attending patient needs, assisting with de-escalation of concerns and grievances, conducting room changes and addressing family concerns
- Give tours and educate family members and potential clients of services offered at the facility
- Review admission agreements with patients and family members
- Obtaining patient information/ documents from hospitals, assisting with insurance verification, and patient transfers to other nursing/rehab and assisted living facilities.
Education
No Degree - Business Administration
Queensborough Community College
High School Diploma -
Queens High School For Information, Research & Technology
Skills
- I’m an experienced individual that is dedicated to delivering high quality work & committed to meeting & exceeding expectations.
- My skills include being a quick and adaptable learner with a strong ability to grasp new concepts rapidly
- Outstanding communication skills, organizational skills, time management, attention to detail, problem solving abilities, adaptability, collaboration, & creativity skills.
- I am proficient in most Microsoft applications (Outlook, Word & Excel.
- I have experience using EMR systems such as Sigmacare, Point Click Care, Visual, and Precision Care.
- Referral sources such as CarePort (Allscripts & Navihealth) , financial verification sources such as Epaces & My Ability.
- Home care software HomeCare Homebase.
Certification
American Heart Association, CPR Certification
Timeline
Social Worker
Rego Park Health Care
2024.01 - Current
Admissions Coordinator (Temporary Position)
Sapphire Center for Rehabilitation and Nursing
2023.09 - 2023.11
Intake Assistant (Temporary Position)
Americare CSS
2023.02 - 2023.04
Social Services Assistant
Brooklyn Queens Nursing Home
2022.10 - 2023.02
Receptionist/Admissions Concierge/Social Work Assistant
Fairview Nursing Care Center
2021.01 - 2021.12
No Degree - Business Administration
Queensborough Community College
High School Diploma -
Queens High School For Information, Research & Technology
American Heart Association, CPR Certification
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