Mariana Cristina López Metaute
Whitestone
Summary
Dynamic professional with a proven track record at Rego Park Health Care, enhancing senior residents' lives through innovative recreational programs. Excelled in high-stress customer service roles at Ishop, boosting customer loyalty through empathetic dispute resolution. Skilled in team building and safety standards implementation, demonstrating exceptional time management and customer service abilities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Recreation Leader
Rego Park Health Care
12.2023 - Current
- Developed positive and productive relationships with seniors, family members and staff.
- Facilitated team-building exercises among residents to promote cooperation, communication skills development.
- Cultivated positive relationships with residents, family members, and colleagues to foster a supportive recreational environment.
- Enhanced participant enjoyment by designing and implementing diverse recreational activities and programs.
- Maintained inventory of supplies and equipment with established sign-out procedures.
Office Cleaner
Sahs
01.2023 - 06.2024
- Dusted and polished furniture, surfaces and equipment. to remove dust and grime.
- Cleaned desks, office equipment, walls, files, ledges, and countertops by dusting surfaces.
- Sanitized office spaces bathrooms and kitchens to maintain hygienic work environment for employees and visitors.
- Maintained high standards of cleanliness with thorough restroom sanitation, including scrubbing toilets, sinks, and floors.
- Vacuumed and mopped floors to remove dirt and debris and maintain clean and safe work environment.
- Emptied trashcans and transported waste to collection areas.
- Dusted windows and mirrors to allow natural light inside office and maintain clear view of outside.
Customer Service Representative
Ishop
03.2022 - 09.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
High School Diploma -
Institution Educativa Antonio Jose De Sucre
Medellín, Cl11-2019
Skills
- Customer service skills
- Safety awareness
- Safety standards implementation
- Team building
Certification
- OSHA Certified
- First Aid Certification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Recreation Leader
Rego Park Health Care
12.2023 - Current
Office Cleaner
Sahs
01.2023 - 06.2024
Customer Service Representative
Ishop
03.2022 - 09.2022
- OSHA Certified
- First Aid Certification
High School Diploma -
Institution Educativa Antonio Jose De Sucre
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