Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jessica Martinez

2116 Oregon Avenue

Summary

Dynamic and dependable professional with a proven track record at Family Dollar, excelling in team collaboration and customer service. Recognized for strong organizational skills and the ability to adapt in fast-paced environments. Committed to enhancing operational efficiency and fostering positive client relationships through effective communication and problem-solving abilities.

Overview

18
18
years of professional experience

Work History

Goodwill

Cashier
04.2022 - 09.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Paid attention to detail while completing assignments.
  • Organized and detail-oriented with a strong work ethic.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Cleaning Assistant

Labor Ready Staffing
12.2021 - 02.2022
  • Operated cleaning equipment, ensuring adherence to safety protocols and operational guidelines.
  • Conducted routine inspections of facilities to identify and resolve cleanliness issues promptly.
  • Assisted in maintaining inventory of cleaning supplies, facilitating efficient resource management.
  • Collaborated with team members to ensure timely completion of daily cleaning tasks across multiple sites.
  • Implemented best practices for waste disposal and recycling, promoting environmentally friendly initiatives.
  • Trained new staff on cleaning procedures and equipment usage, fostering a collaborative work environment.

Server

IHOP
04.2009 - 05.2010
  • Provided exceptional customer service, ensuring timely order delivery and satisfaction.
  • Assisted in training new servers on menu knowledge and service protocols.
  • Coordinated with kitchen staff to streamline food preparation processes.
  • Maintained cleanliness and organization of dining areas, enhancing guest experience.
  • Adapted quickly to high-pressure situations during peak hours, ensuring efficient service flow.
  • Collaborated with team members to implement best practices for order accuracy and speed.

Assistant Manager

Family Dollar
11.2007 - 10.2008
  • Oversaw daily operations to ensure alignment with company policies and procedures.
  • Developed training materials to enhance team performance and knowledge retention.
  • Collaborated with cross-functional teams to streamline processes and improve service delivery.
  • Analyzed operational data to identify trends and recommend strategic improvements.
  • Managed inventory levels, ensuring accuracy in stock management and order fulfillment.
  • Facilitated team meetings to discuss objectives, address challenges, and promote collaboration.

Sales Representative

Roman Resorts
12.2006 - 04.2007
  • Engaged customers through effective communication and relationship-building techniques.
  • Executed product demonstrations to highlight features and benefits to potential clients.
  • Assisted in managing inventory levels to ensure product availability for sales initiatives.
  • Implemented promotional strategies to enhance customer experience and drive sales growth.
  • Utilized CRM software to track customer interactions and optimize follow-up processes.
  • Collaborated with team members to achieve monthly sales targets and improve overall performance.
  • Provided feedback on market trends, contributing to the development of future sales strategies.
  • Trained new hires on product knowledge and best practices in customer engagement techniques.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.

Cashier

McDonald's
06.2004 - 12.2005
  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained cleanliness and organization of work area to ensure compliance with health standards.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Collaborated with team members to optimize workflow during peak hours, improving service speed.
  • Assisted in training new cashiers on operational procedures and best practices for customer interaction.
  • Monitored inventory levels at the register, alerting management of low stock items as needed.

Cashier

Rallys Fast Food Resturant
11.2004 - 07.2005
  • Processed customer transactions accurately and efficiently, ensuring a smooth checkout experience.
  • Assisted with inventory management by restocking supplies and organizing merchandise displays.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Maintained cleanliness of work area and dining space to uphold health standards.

Education

GED

Daymar College
KY
04.2004

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking
  • Excellent communication
  • Critical thinking
  • Organizational skills
  • Calm under pressure
  • Active listening
  • Decision-making
  • Problem resolution
  • Verbal communication

Languages

Spanish
Professional Working

Timeline

Goodwill

Cashier
04.2022 - 09.2022

Cleaning Assistant

Labor Ready Staffing
12.2021 - 02.2022

Server

IHOP
04.2009 - 05.2010

Assistant Manager

Family Dollar
11.2007 - 10.2008

Sales Representative

Roman Resorts
12.2006 - 04.2007

Cashier

Rallys Fast Food Resturant
11.2004 - 07.2005

Cashier

McDonald's
06.2004 - 12.2005

GED

Daymar College

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Jessica Martinez